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Posted Mar 19, 2014
9:29:18 AM
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Telesales CPE Chargebacks

i bought a cellphone from craigslist, and i was called at&t check the IMEI number, everything is good, so i bought it. after 2 weeks i try to paid my at&t bill, i find out there is a Telesales CPE Chargebacks for $334.69. i call at&t and they told me this charge is for my phone, because this phone who bought it from at&t is dispute from his credit card, so at&t just charge the money for who using it. my question is can at&t charge me for the phone? 

i bought a cellphone from craigslist, and i was called at&t check the IMEI number, everything is good, so i bought it. after 2 weeks i try to paid my at&t bill, i find out there is a Telesales CPE Chargebacks for $334.69. i call at&t and they told me this charge is for my phone, because this phone who bought it from at&t is dispute from his credit card, so at&t just charge the money for who using it. my question is can at&t charge me for the phone? 

Telesales CPE Chargebacks

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Mar 19, 2014 10:21:04 AM
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Hello @edwin0312 

 

I'm sorry to hear about your billing issue, I have never seen anything like this before and it definitely doesn't sound right. Our team will be happy to look into this issue for you and help with anything we can. Please send us a private message by clicking here, please include your full name, phone number, account number and the best time you can be reached.

 

Let me know if you have any questions.

 

Thank you,

Dmitriy


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello @edwin0312 

 

I'm sorry to hear about your billing issue, I have never seen anything like this before and it definitely doesn't sound right. Our team will be happy to look into this issue for you and help with anything we can. Please send us a private message by clicking here, please include your full name, phone number, account number and the best time you can be reached.

 

Let me know if you have any questions.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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