12-22-2013 2:02 PM
Over three month ago I applied for a teacher discount on my AT&T phone! At the time I went to an AT&T store to confirm my employment with LAUSD; I was sent an e-mail and responded. Yet, I still have not seen any discount. (Indeed, my bill seems to have gone UP.)
So, what happened to my teacher's discount?! (I would expect an adjustment on my account for the past three months in the amount of the discount I was supposed to be getting, but I somehow don’t think that’ll happen.)
12-22-2013 2:18 PM
Since this is account specific I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.
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12-22-2013 3:08 PM
Are you referring to your Cell Phone account?
Try this for getting a discount.
12-23-2013 1:29 PM
We received your private message, and one of our managers will be reaching out to you to look into your discount.