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TECHNICAL GUIDE UPDATED TO v1.5

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ACE - Master

TECHNICAL GUIDE UPDATED TO v1.5

I just updated the Guide to v1.5. Changes are listed on the last page.

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MicroCell Technical Guide by Otto Pylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee. For additional help, please send a PM to ATTMobilityCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 1 of 49
Community Manager

Re: TECHNICAL GUIDE UPDATED TO v1.5

Amazing work Otto, thank you for everything you do in the Community!

 

KUDOS

Dmitriy


Rethink Possible


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 49
ACE - Master

Re: TECHNICAL GUIDE UPDATED TO v1.5

Thank you sir!

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MicroCell Technical Guide by Otto Pylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee. For additional help, please send a PM to ATTMobilityCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 49
ACE - Professor

Re: TECHNICAL GUIDE UPDATED TO v1.5

Looks good Otto.  You may want to add page numbers to the table of contents.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 49
ACE - Master

Re: TECHNICAL GUIDE UPDATED TO v1.5

As soon as I sent it off to AT&T I thought, "I betcha Avedis53 is going to suggest page numbers". Doh! Version 1.6 Smiley Sad I'm anxious to see how long AT&T Branding lets me keep the logo (which I think looks cool).

___________________________________________________________

MicroCell Technical Guide by Otto Pylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee. For additional help, please send a PM to ATTMobilityCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 49
ACE - Professor

Re: TECHNICAL GUIDE UPDATED TO v1.5

I like the picture of the Mcell also.  Can you find a higher resolution picture of it?  The one you used is somewhat pixelated.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 49
ACE - Master

Re: TECHNICAL GUIDE UPDATED TO v1.5

That was the best I could do at the time cause I wanted to get it on there and be done with this version of the Guide. I would like to think I have a life outside of this forum Smiley Tongue I'll keep looking around for a better pic but I wanted one that had the Cisco name as well as the AT&T name to give recognition to both companies. I also added the "TM" notation to the MicroCell name in the title, again to appease any marketing/branding suit that might find offense to what I did, which is something they should have done a long time ago.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee. For additional help, please send a PM to ATTMobilityCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 49
ACE - Professor

Re: TECHNICAL GUIDE UPDATED TO v1.5

On the subject of pictures, since the User Guide picture of the back of the Mcell does not identify the extermal antenna plug-in or the hard reset button, a picture of that with those two items pointed out and labelled would be nice since you refer to those in the Tech Guide.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 49
ACE - Master

Re: TECHNICAL GUIDE UPDATED TO v1.5

Yeah, I thought of that. I've also got a picture of what the lights are supposed to look like on the front but I'm afraid if I post too many pics then the AT&T suits will sue me for copyright infringement or something like that. I guess I could take pics of my setup as an example of what a normal, "real life" customer setup should look like. Hmm......

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MicroCell Technical Guide by Otto Pylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee. For additional help, please send a PM to ATTMobilityCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 49
ACE - Professor

Re: TECHNICAL GUIDE UPDATED TO v1.5

Go ahead!  You have no life other than being a Mcell guru!  Smiley Very Happy

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 49
ACE - Master

Re: TECHNICAL GUIDE UPDATED TO v1.5

True that, but tonight I went to a Portugese all-you-can-eat crab festival with endless wine and bread Smiley Surprised Just checkin' in now but I need to go cause it's hard finding the keyboard Smiley Sad This old Ranger ain't what he used to be....

___________________________________________________________

MicroCell Technical Guide by Otto Pylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee. For additional help, please send a PM to ATTMobilityCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 49
Teacher

Re: TECHNICAL GUIDE UPDATED TO v1.5 [RED LIGHT BLINKING EVERY MORNING]

Hi Otto, based on your comments about rock-solid performance after port forwarding and another users DMZ comments, I gave it a go--to prevent red flashing light EVERY SINGLE MORNING. I tried all the usual stuff first, paperclip to reboot, unplug replug, de-activate reactivate--but the morning light was red, always. Last night I took the following steps, and this morning the light was solid green. It was a lot of guess work, so see if you can find any glitches. Otherwise, these steps my help someone. 

 

First I set a static IP for my computer by following these steps:

  • Start > Run > cmd > msconfig /all

 ---

 

  • Write down the highlighted addresses: IPv4, subnet mask, default gateway and dns servers.
  • Start > control panel > view network status and tasks

   2 network.jpg     

 

  • Select  change adapter settings.

 3 change.jpg

 

  • Right-click the active adapter and select Properties

 4 properties.jpg

  • Select IPv4 and  click Properties.
  • Select Use the following IP address and fill in the blanks as shown here. Use the router IP address (in my case 192.168.1.1, but change the last number. I changed it to 135, but could have been just 10. Click ok. (You can check the validate box if you like. I did. )

 6 adapter settings.jpg

Next I set up Port Forwarding and filled out the DMZ box by following these steps:

  • I went into my router setup, in my case a Linksys E2500, by typing the router address (in my case 192-168.1.1) in the browser.
  • Click on Status and then Local Network and then DHCP client table.
  • Here is where it got to be a guessing game, but I chose a LAN entry that had no name or description and noted the ip address. Click Close.

---

 

  • Click on the Applications & Gaming tab. I entered the information as shown below. Using the ip address above.
    10. port for.jpg
  • In the same window, I click the DMZ tab. And filled in the boxes as shown here. To get the MAC address I clicked the DHCP Client Table  and clicked Select in that window for my Microcell entry.

    ---

  • Then I saved my router settings and crossed my fingers. This morning the red light did not blink. I still have my fingers crossed. 

So far so good. I would say others shouldn't try this unless they can recover gracefully. Any suggestions, Otto?

 

 [removed images with unique MAC addresses]

Message 12 of 49
ACE - Master

Re: TECHNICAL GUIDE UPDATED TO v1.5 [RED LIGHT BLINKING EVERY MORNING]

I don't do Windows but it seems that you've configured port forwarding correctly. So much easier on an Apple Smiley Wink Anyway....

 

The blinking red 3G light is usually indicative of a hardware failure of the MicroCell. However, it can also mean that the MicroCell received an update and it didn't properly restart itself and "thinks" it's broken. Most of the time the hard reset takes care of that because that puts the MicorCell back into "factory mode" and forces the unit to go thru the Initial Activation process detailed in my Tech Guide.

 

For me, I selected the first IP address that was available to me from the DHCP table. That way the router didn't have to go thru the entire table range to find it should I need to reconnect after a power failure, either intentional or unintentional. I don't know if that makes a difference or not but it seemed like a reasonable approach for quickly re-establishing connection. I only have 4 (actually 3) devices wired to the router (AEBS). All of my other devices are WiFi.

 

Let us know if you maintain stability over time. Thanks for reporting back!

___________________________________________________________

MicroCell Technical Guide by Otto Pylot

"Quick Tips: My Microcell Doesn't Work"


I am not an AT&T employee. For additional help, please send a PM to ATTMobilityCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 49
Teacher

Re: TECHNICAL GUIDE UPDATED TO v1.5 [RED LIGHT BLINKING EVERY MORNING]

Thanks, Otto. I had to restart every day, and that got old fast. That's why I attempted mucking around in the router. :-) I'll keep you posted.

 

Joan

Message 14 of 49
ACE - Professor

Re: TECHNICAL GUIDE UPDATED TO v1.5 [RED LIGHT BLINKING EVERY MORNING]

Wow....

 

I'm not sure all of that was necessary.  I guess I don't understand how assigning a static IP address to your router has anything to do with your Mcell operation.  Typically, one would assign a static IP address to the Microcell.

 

At any rate, I would think that all you should have needed to do was port forward the four ports for the Mcell based on its MAC.  Putting the Mcell in the DMZ may not have been necessary.  I guess I would have started with assigning a static IP address to the Mcell and then forwarding the ports and leave the Mcell out of the DMZ unless the static IP address/port forwarding didn't work.

 

Having said all that, if it works then fine. 

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 49
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