Switched to Mobile Share Value but can't switch back

Tutor

Switched to Mobile Share Value but can't switch back

I switched to the Mobile Share Value Plan from a Family Talk plan as soon as the new plans came out. I have an iPad and the Mobile Share was a better deal than having a separate data plan.

 

One of my lines is an old Blackberry that is only used for emergencies and it has never had a data plan. I was told when switching that this line qualified as a basic phone and that it would only be charged $20/month. When I got my bill, I was being charged $40/month. After chatting with support, I was told that my Blackberry is a smartphone that is under contract and it would be charged $40/month.

 

I asked to have my account rollback to the Family Talk plan, but I was told this is impossible. I understand that AT&T made a mistake when they quoted me $20/month, but if I was told the correct price in the beginning, I wouldn't have switched. I am not going to pay $40/month for this line, do I have any other options besides canceling my account?

1,008 Views
Message 1 of 7
Highlighted
ACE - Expert

Re: Switched to Mobile Share Value but can't switch back

Replace the Blackberry with dumb phone. Then you can drop to the $20/month plan.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 7

Re: Switched to Mobile Share Value but can't switch back

ATT's policy is that their mistakes are your problem.
Message 3 of 7
Expert

Re: Switched to Mobile Share Value but can't switch back


harryspar wrote:
ATT's policy is that their mistakes are your problem.

But if you read the OP's statement

 

"I switched to the Mobile Share Value Plan from a Family Talk plan as soon as the new plans came out. I have an iPad and the Mobile Share was a better deal than having a separate data plan."

 

You see that ATT did not make a "mistake", the OP voluntarily changed their plan, policy is that anytime anyone voluntarily changes off a discontinued plan there is no way to get it back. In this case, not att

Message 4 of 7
Community Manager

Re: Switched to Mobile Share Value but can't switch back

Hello @DipDog3 

 

Our social media care team can help you find the plan that fits your needs best. Please send us a private message by clicking here with your name, phone number and the best time you can be reached, and one of our specialist will contact you within 2 business days to assist.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 7

Re: Switched to Mobile Share Value but can't switch back

I read the WHOLE op.

 

Quote:

 

"I was told when switching that this line qualified as a basic phone and that it would only be charged $20/month. When I got my bill, I was being charged $40/month. After chatting with support, I was told that my Blackberry is a smartphone that is under contract and it would be charged $40/month."

 

Soo... ATT DID make a 'mistake'.

 

(Or a lie, but nobody can prove that, so let's call it a mistake.)

Message 6 of 7
Tutor

Re: Switched to Mobile Share Value but can't switch back

Just to update & for anyone else who has the same problem:

 

I went to Walmart and purchased their cheapest AT&T Go Phone for $15. I took the SIM out of the Blackberry and placed it in the Go Phone. The phone worked without any problems. 

 

I contacted AT&T the next day but they needed the IMEI from the Go Phone and I didn't have a chance to call them back till yesterday.

 

After explaining that I was being charged $40/month for a basic phone line, AT&T switched that line to a basic phone for $20/month and credited my account for the previous month. The line is still under contract with an ETF.

 

Thanks for your help. That was a much easier solution than what I was trying to do accomplish.

Message 7 of 7
You must type a description before you click preview or reply.
Share this topic
Announcements

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support