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Posted Dec 16, 2013
12:28:09 PM
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Switched to Mobile Share Value but can't switch back
Edited by DipDog3 on Dec 16, 2013 at 12:29:09 PM

I switched to the Mobile Share Value Plan from a Family Talk plan as soon as the new plans came out. I have an iPad and the Mobile Share was a better deal than having a separate data plan.

 

One of my lines is an old Blackberry that is only used for emergencies and it has never had a data plan. I was told when switching that this line qualified as a basic phone and that it would only be charged $20/month. When I got my bill, I was being charged $40/month. After chatting with support, I was told that my Blackberry is a smartphone that is under contract and it would be charged $40/month.

 

I asked to have my account rollback to the Family Talk plan, but I was told this is impossible. I understand that AT&T made a mistake when they quoted me $20/month, but if I was told the correct price in the beginning, I wouldn't have switched. I am not going to pay $40/month for this line, do I have any other options besides canceling my account?

I switched to the Mobile Share Value Plan from a Family Talk plan as soon as the new plans came out. I have an iPad and the Mobile Share was a better deal than having a separate data plan.

 

One of my lines is an old Blackberry that is only used for emergencies and it has never had a data plan. I was told when switching that this line qualified as a basic phone and that it would only be charged $20/month. When I got my bill, I was being charged $40/month. After chatting with support, I was told that my Blackberry is a smartphone that is under contract and it would be charged $40/month.

 

I asked to have my account rollback to the Family Talk plan, but I was told this is impossible. I understand that AT&T made a mistake when they quoted me $20/month, but if I was told the correct price in the beginning, I wouldn't have switched. I am not going to pay $40/month for this line, do I have any other options besides canceling my account?

Switched to Mobile Share Value but can't switch back

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Dec 16, 2013 1:18:39 PM
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ACE - Master
Replace the Blackberry with dumb phone. Then you can drop to the $20/month plan.
This is a user to user forum. I am a user, just like almost everyone else on the site.
Replace the Blackberry with dumb phone. Then you can drop to the $20/month plan.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Switched to Mobile Share Value but can't switch back

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Dec 20, 2013 4:54:28 AM
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ATT's policy is that their mistakes are your problem.
ATT's policy is that their mistakes are your problem.

Re: Switched to Mobile Share Value but can't switch back

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Dec 20, 2013 5:51:57 AM
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harryspar wrote:
ATT's policy is that their mistakes are your problem.

But if you read the OP's statement

 

"I switched to the Mobile Share Value Plan from a Family Talk plan as soon as the new plans came out. I have an iPad and the Mobile Share was a better deal than having a separate data plan."

 

You see that ATT did not make a "mistake", the OP voluntarily changed their plan, policy is that anytime anyone voluntarily changes off a discontinued plan there is no way to get it back. In this case, not att


harryspar wrote:
ATT's policy is that their mistakes are your problem.

But if you read the OP's statement

 

"I switched to the Mobile Share Value Plan from a Family Talk plan as soon as the new plans came out. I have an iPad and the Mobile Share was a better deal than having a separate data plan."

 

You see that ATT did not make a "mistake", the OP voluntarily changed their plan, policy is that anytime anyone voluntarily changes off a discontinued plan there is no way to get it back. In this case, not att

Re: Switched to Mobile Share Value but can't switch back

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Dec 20, 2013 7:44:49 AM
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Community Manager

Hello @DipDog3 

 

Our social media care team can help you find the plan that fits your needs best. Please send us a private message by clicking here with your name, phone number and the best time you can be reached, and one of our specialist will contact you within 2 business days to assist.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello @DipDog3 

 

Our social media care team can help you find the plan that fits your needs best. Please send us a private message by clicking here with your name, phone number and the best time you can be reached, and one of our specialist will contact you within 2 business days to assist.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Switched to Mobile Share Value but can't switch back

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Dec 20, 2013 11:58:00 AM
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I read the WHOLE op.

 

Quote:

 

"I was told when switching that this line qualified as a basic phone and that it would only be charged $20/month. When I got my bill, I was being charged $40/month. After chatting with support, I was told that my Blackberry is a smartphone that is under contract and it would be charged $40/month."

 

Soo... ATT DID make a 'mistake'.

 

(Or a lie, but nobody can prove that, so let's call it a mistake.)

I read the WHOLE op.

 

Quote:

 

"I was told when switching that this line qualified as a basic phone and that it would only be charged $20/month. When I got my bill, I was being charged $40/month. After chatting with support, I was told that my Blackberry is a smartphone that is under contract and it would be charged $40/month."

 

Soo... ATT DID make a 'mistake'.

 

(Or a lie, but nobody can prove that, so let's call it a mistake.)

Re: Switched to Mobile Share Value but can't switch back

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Jan 13, 2014 9:41:10 AM
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Edited by DipDog3 on Jan 13, 2014 at 9:43:06 AM

Just to update & for anyone else who has the same problem:

 

I went to Walmart and purchased their cheapest AT&T Go Phone for $15. I took the SIM out of the Blackberry and placed it in the Go Phone. The phone worked without any problems. 

 

I contacted AT&T the next day but they needed the IMEI from the Go Phone and I didn't have a chance to call them back till yesterday.

 

After explaining that I was being charged $40/month for a basic phone line, AT&T switched that line to a basic phone for $20/month and credited my account for the previous month. The line is still under contract with an ETF.

 

Thanks for your help. That was a much easier solution than what I was trying to do accomplish.

Just to update & for anyone else who has the same problem:

 

I went to Walmart and purchased their cheapest AT&T Go Phone for $15. I took the SIM out of the Blackberry and placed it in the Go Phone. The phone worked without any problems. 

 

I contacted AT&T the next day but they needed the IMEI from the Go Phone and I didn't have a chance to call them back till yesterday.

 

After explaining that I was being charged $40/month for a basic phone line, AT&T switched that line to a basic phone for $20/month and credited my account for the previous month. The line is still under contract with an ETF.

 

Thanks for your help. That was a much easier solution than what I was trying to do accomplish.

Re: Switched to Mobile Share Value but can't switch back

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