Service suspended WITH a financial arrangement pending!

Service suspended WITH a financial arrangement pending!

I recently had my phone suspended with a financial arrangement that supposedly guaranteed service so long as I keep the arrangement. I have been a customer of 4 years and recently moved to a new state. Lost my service, lost what appears to be some sort of seniority because when I call customer service I really get a bunch of snobs who have the attitude of " NO PAY NO SERVICE", rather then I'm truly sorry for the inconvenience we caused and the promise we broke. Lastly ATT you have broken your relationship with me. What happened to ATT superb customer service that at one time I was willing to pay extra for!
Message 1 of 8 (565 Views)
Scholar

Re: Service suspended WITH a financial arrangement pending!

AT&T service isn't free, and I don't know of any other carriers that offer free service either. There is nothing snobby about saying that if you don't pay for it, you don't get it. Why would you be exempt from paying your bills when everyone else has to pay theirs?

 

You say the arrangement is "pending," but apparently you didn't pay yet? If so, then you have no right to expect service.

Message 2 of 8 (547 Views)

Re: Service suspended WITH a financial arrangement pending!

The arrangement was still binding and was not due yet when my service was suspended, prior to the date.

I don't recall asking anyone for anything free. Hope you feel better now. You should consider working for ATT with that attitude.

Don't bother responding
Message 3 of 8 (537 Views)
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ACE - Professor

Re: Service suspended WITH a financial arrangement pending!


Miskacat01 wrote:
I recently had my phone suspended with a financial arrangement that supposedly guaranteed service so long as I keep the arrangement. I have been a customer of 4 years and recently moved to a new state. Lost my service, lost what appears to be some sort of seniority because when I call customer service I really get a bunch of snobs who have the attitude of " NO PAY NO SERVICE", rather then I'm truly sorry for the inconvenience we caused and the promise we broke. Lastly ATT you have broken your relationship with me. What happened to ATT superb customer service that at one time I was willing to pay extra for!

I would recommend you send a private message to AT&T Customer Care using the link below.

https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 8 (515 Views)

Re: Service suspended WITH a financial arrangement pending!

I have yesterday, no response.

Message 5 of 8 (500 Views)
Scholar

Re: Service suspended WITH a financial arrangement pending!

[ Edited ]

Miskacat01 wrote:
The arrangement was still binding and was not due yet when my service was suspended, prior to the date.

I don't recall asking anyone for anything free. Hope you feel better now. You should consider working for ATT with that attitude.

Don't bother responding

 

Um, complaining about "No pay no service" means you want service without pay. Yes, you did ask for something for free, and your complaint is based on little more than a sense of entitlement. For the payment plan to be binding, you have to MAKE A PAYMENT.

 

I don't always agree with AT&T, and I am not seeking employment with them at this time.

 

[Edited to comply with Guidelines]

Message 6 of 8 (490 Views)
Moderator

Re: Service suspended WITH a financial arrangement pending!

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Phil-101 • Community Moderator
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Message 7 of 8 (486 Views)
ACE - Professor

Re: Service suspended WITH a financial arrangement pending!


Miskacat01 wrote:

I have yesterday, no response.


Give the up to 2-3 business days to respond, especially since you sent your message on a Saturday.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 8 (435 Views)
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