Service not turned back on after bill payment

Contributor

Service not turned back on after bill payment

Hello,

I paid my bill at ATT store to have my account taken off temporary suspension. I was told my service was back on. Well I should have confirmed it. I am now home, still no 4G, and I cannot call ATT for help. Using wifi at the moment. What can I do to contact them and get my service back on!!!??? Any help thanks a million!
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Expert

Re: Service not turned back on after bill payment


Marcusm6 wrote:
Hello,

I paid my bill at ATT store to have my account taken off temporary suspension. I was told my service was back on. Well I should have confirmed it. I am now home, still no 4G, and I cannot call ATT for help. Using wifi at the moment. What can I do to contact them and get my service back on!!!??? Any help thanks a million!

assuming this is cellular service, power off the phone and power it back on.

Message 2 of 6 (5,926 Views)
Contributor

Re: Service not turned back on after bill payment

Already tried that three times. Still not working. Even removed SIM card and replaced.
Message 3 of 6 (5,918 Views)
Expert

Re: Service not turned back on after bill payment


Marcusm6 wrote:
Already tried that three times. Still not working. Even removed SIM card and replaced.

you are able to contact customer service evne though the device does not have regular service - I think it is *611, do not have my att phone with me to check the contact list

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ACE - Professor

Re: Service not turned back on after bill payment


wingrider01 wrote:

Marcusm6 wrote:
Already tried that three times. Still not working. Even removed SIM card and replaced.

you are able to contact customer service evne though the device does not have regular service - I think it is *611, do not have my att phone with me to check the contact list


Unfortunately, I had my service suspended in the past, and when I tried 611, I only got a message that service was suspended and needed to pay my bill. It didn't even give the option to pay over the phone.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Employee

Re: Service not turned back on after bill payment

I recommend first to login to your online account and make sure that your account does reflect that past due bill you paid. If you have not previously viewed/paid your bill online please follow below:

If you manage one bill with your account:

  1. Select myAT&T at the top of the page. If prompted, log in. Don't have a myAT&T login? Register today!
  2. From the I want to drop-down list, select View & pay bill, and then select View my bill.
  3. To view your paper bill, select the View Paper Bill button. Your bill is displayed in a separate window.
  4. To make a payment, select the Make a Payment button located in the right-hand column.

If you manage multiple bills with an AT&T Access ID:

  1. Select myAT&T at the top of the page. If prompted, log in. Don't have a myAT&T login? Register today!
  2. Under the amount due, select View bill details.
  3. To view your paper bill, select Paper bill (PDF). Your bill is displayed in a separate window.
  4. To make a payment, select the Make a Payment button located to the right of Bill-At-A-Glance.

Once you check your status with the above steps PLEASE CLICK HERE to LIVE CHAT, EMAIL, or CALL AT&T Billing for immediate assistance to restore your service promptly.

 

I hope you have found this to be helpful.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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