06-30-2013 9:25 AM
06-30-2013 9:53 AM
the clicking is not normal. you can contact samsung (as i believe att would contact them anyway) to find out why its making that noise. when does it make the clicking noise? are you doing anything specific or does it just randomly make the noise? this could be a defect that will get the phone replaced for you. sounds like a defect to me.
06-30-2013 10:22 AM
06-30-2013 1:37 PM
06-30-2013 4:43 PM
if it states it is water resistant or waterproof you can argue the water damage if there is any. it has to say it on samsung or at7t website though
06-30-2013 5:03 PM
06-30-2013 5:18 PM
Well they have stated it widely all over their websites about its water resistant.. and even on television.... its just strange that they would advertise it in such a way and then not back it up with a warranty.. it shud be capable of doing things they have stated and advertised.. if it cannot due to some manufacturing defect they should at least cover it in their warranty.
there are two distinct S4 models being sold, the standard S4 and the S4 Active. Since it is the first smartphone that is being marketed as water resistant there can be confusion. Prior only basic phones where listed as such
06-30-2013 6:57 PM
06-30-2013 7:05 PM
You have 14 days from the day of purchase to return the phone.
I have not heard of the S4 making this noise .Sounds like a defect to me. I would return to the store, and ask them to give you another one.
07-02-2013 1:58 PM
I have just got my phone replaced. Here is how this story went. To get the phone replaced you have to go back to the point of purchase. So I went back to the AT&T store and asked the manager to replace it. The manager said that he has no issue replacing the phone for me but he stated that even the display one did the same. I said that may be true but I have been told that it is a defect by customer care from both Samsung and ATT. He said that I can replace the phone but he did not want me to go through all the trouble and then the same issue pops up and I think its a defect because someone on the phone from customer care who did not see the issue stated that its a defect. I said that I have to try a new phone. He stated that he did not have the blue one and it would come in stock by friday, but he did point me in the direction to a near by store where I can get it replaced.
So I went to the other store and talked to the manager. The funny thing is that their display piece did the same clicking thing. However, the manager had just removed a new phone for his own use and it did not make any such noise. The manager then removed a fresh piece for me as a replacment and it too did not make the noise. The manager conceded that it is possible that the first batches may have this fault and replaced my phone.
I have the new phone it is working fine as of now (just a few hours as yet). However, even with my other phone I did not notice any noise till 2 days later, so I am going to wait and watch how this new one plays out. However I would advise other Active users to be cautious about this issue.
The worst part of all of this is that Samsung and ATT will not cover any moisture damage even if there was a defect in the phone. Which means if you have this clicking sound (and if it is a defect) and you get your phone wet and it stops working you are to be blamed. That is very strange for a phone which has been heavily marketed and advertised as being water resistant. I am not happy about this policy. ATT or Samsung should back up their advertisements and marketing by providing a better warranty coverage especially with all their claims.
07-02-2013 10:51 PM
this phone is advertised as water proof. if you get water damage is it really water proof? the AT&T website advertises this phone as "
if they advertise it as waterproof how are you going get water damage on this phone?
you can see the phone description here. if att advertises this as waterproof for any amount of time it seems they would have to honor that because they have no way to tell if you just dropped it in a puddle and the phone quit working.
07-03-2013 4:07 AM
07-09-2013 1:24 PM
Update: July 9th 2013,
After a week of using my new replaced phone I have not noticed any clicking noise. I got a call from AT&T customer care asking me how I was regarding the problem and I told them that I have not noticed any similar problem. They said that is great. Then I went ahead and asked them that what if there was still water damage to the phone. They stated that it would not be covered under warranty. Then I asked her but since you advertise it as water resistant and even have a mode on it for under water photos, what if there is water damage. She said that Samsung advertises it. I told her AT&T advertises it as well, in fact when you go into the AT&T store, there is a huge wall saying how the active is water resistant and "life-proof". She said then she agrees it would be false advertising and that the case would be dealt by warranty on a case to case basis. I said ok so after the 14 days if I have problems with it I should just call and she said yes. I said ok and I was just about to confirm that it is ok for me to use the phone as if it is water resistant when she then suddenly said the code of the complaint (which I could not hear) and she said thank you and hung up even before I could say bye.
It was very unprofessional of the AT&T representative to hang up the call like that and honestly it is the first time it has happened to me. I am not a happy customer and AT&T should know that. I am posting it here so that others can read this entire history and ask AT&T if there is any water damage under conditions which they have advertised will they be pro-customer or would they rather be pro-money. And if the phone does get spoilt under conditions which they have advertised "under water photos" etc. isn't that false advertising. I ask for the opinion of the people. Let me know what you think.
07-09-2013 1:47 PM
Water resistant and waterproof both have a different meaning.