Refill prepaid card error

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Refill prepaid card error

Today,I refill 25$ to my prepaid card from phone ,My bank statement shows that ATT had cost 25$ but the 25$ didn't add to my cellphone balance.

 

What's going on?

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Community Manager

Re: Refill prepaid card error

Hello @i6688 

 

Do you have a $25 monthly plan? If that's what you have, $25 deducts from your account balance when your plan renews for next 30 days. So while if might show $0 balance, a phone will be active for 30 days.

 

Thanks,

Dmitriy


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