Refill prepaid card error

Contributor

Refill prepaid card error

Today,I refill 25$ to my prepaid card from phone ,My bank statement shows that ATT had cost 25$ but the 25$ didn't add to my cellphone balance.

 

What's going on?

Message 1 of 2 (349 Views)
Community Manager

Re: Refill prepaid card error

Hello @i6688 

 

Do you have a $25 monthly plan? If that's what you have, $25 deducts from your account balance when your plan renews for next 30 days. So while if might show $0 balance, a phone will be active for 30 days.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2 (283 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.