Rather DISGUSTED with AT&T.

ACE - Master

Re: Rather DISGUSTED with AT&T.


juicy907couture wrote:

LordGeek wrote:

Ok .. did some research and was able to obtain my ORIGINAL upgrade dates and the NEW dates .. you will see from the listing that it is in fact 5 months .. NOT 4 as stated by AT&T Policies.

 

XXX-XXX-XXXX / was 08-17-2013 / surprisingly, this one reverted back to the original !!

XXX-XXX-XXXX / was 11-03-2013 / now 04-04-2014
XXX-XXX-XXXX / was 02-03-2014 / now 07-04-2014

XXX-XXX-XXXX / was 10-14-2014 / now 03-04-2015
XXX-XXX-XXXX / was 10-12-2014 / now 03-13-2015

So as you can see .. 5 months difference on ALL of them .. again, I had 2 upgrades for this year, 1 has now disappeared until next year.

 

Come on AT&T .. 19 YEARS LOYAL CUSTOMER .. I think that tells you right there I'm not going anywhere .. grandfather us long loyal customers .. this is {word filter evasion}.

 

{Personal content removed for your safety}


I can almost guarantee you that your lines were upgraded 04-03-2012, 07-03-2012, 03-03-2013, and 03-12-2013. My line was upgraded 10/3/12, and I am now eligible 10/4/14. My contract expires 10/3/14 and can be upgraded the very next day. I was previously eligible 5/4/14, and yes, I was pushed 5 months. Am I disappointed that I can't have a brand new phone "5 months" earlier? A little. Am I going to have giant red font and bash the company on a forum that was originally designed to be customers helping customers? No.

 

I waited a full 25 months to upgrade to my current phone, since it was still working and in great condition. I even sold it to a coworker for what it cost me to upgrade. 


Same here. I did not upgrade from an iphone 4 to a 5 until after my 2 year contract expired even though I was eligible many months before. Since my current contract goes to Oct 2014, it looks like my upgrade eligibility has been extended but my iphone 5 is working fine and I can't imagine needing a new one any earlier, if even then. I can understand people being displeased over the new policy but some of the extreme reactions are puzzling. But then, many people have been outraged at not being able to get the latest iphone at the upgrade price every year.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 16 of 30 (1,328 Views)
Mentor

Re: Rather DISGUSTED with AT&T.


sandblaster wrote:

juicy907couture wrote:

LordGeek wrote:

Ok .. did some research and was able to obtain my ORIGINAL upgrade dates and the NEW dates .. you will see from the listing that it is in fact 5 months .. NOT 4 as stated by AT&T Policies.

 

XXX-XXX-XXXX / was 08-17-2013 / surprisingly, this one reverted back to the original !!

XXX-XXX-XXXX / was 11-03-2013 / now 04-04-2014
XXX-XXX-XXXX / was 02-03-2014 / now 07-04-2014

XXX-XXX-XXXX / was 10-14-2014 / now 03-04-2015
XXX-XXX-XXXX / was 10-12-2014 / now 03-13-2015

So as you can see .. 5 months difference on ALL of them .. again, I had 2 upgrades for this year, 1 has now disappeared until next year.

 

Come on AT&T .. 19 YEARS LOYAL CUSTOMER .. I think that tells you right there I'm not going anywhere .. grandfather us long loyal customers .. this is {word filter evasion}.

 

{Personal content removed for your safety}


I can almost guarantee you that your lines were upgraded 04-03-2012, 07-03-2012, 03-03-2013, and 03-12-2013. My line was upgraded 10/3/12, and I am now eligible 10/4/14. My contract expires 10/3/14 and can be upgraded the very next day. I was previously eligible 5/4/14, and yes, I was pushed 5 months. Am I disappointed that I can't have a brand new phone "5 months" earlier? A little. Am I going to have giant red font and bash the company on a forum that was originally designed to be customers helping customers? No.

 

I waited a full 25 months to upgrade to my current phone, since it was still working and in great condition. I even sold it to a coworker for what it cost me to upgrade. 


Same here. I did not upgrade from an iphone 4 to a 5 until after my 2 year contract expired even though I was eligible many months before. Since my current contract goes to Oct 2014, it looks like my upgrade eligibility has been extended but my iphone 5 is working fine and I can't imagine needing a new one any earlier, if even then. I can understand people being displeased over the new policy but some of the extreme reactions are puzzling. But then, many people have been outraged at not being able to get the latest iphone at the upgrade price every year.

 


Well .. just to clear something up here .. you couldn't pay me enough to have/own an iPhone !!!! Simply because it has the same bland look for an OS since day 1 .. the fact that now iOS 7 has been revealed .. Apple has stollen features from Android, Windows Phone, WebOS and even Meego !!!! Apple needs to grow up, get with the times and stop accusing everyone of stealing there so called technology. Fact: First Apple OS GUI that was ever released (going back many years now) .. was stollen from Xerox .. figure that one out.

Message 17 of 30 (1,305 Views)

Re: Rather DISGUSTED with AT&T.

Ok, so go and reread our replies, and plug in Blackberry everytime it says iPhone. The fact remains, you signed a 24 month contract, and they have decided to now hold you to the 24 months before giving you a brand new phone at a drastically reduced price. 

Message 18 of 30 (1,296 Views)

Re: Rather DISGUSTED with AT&T.

consumerist.com said it best: "AT&T, where customer loyalty means
nothing, has decided..." etc etc.
Message 19 of 30 (1,287 Views)
Expert

Re: Rather DISGUSTED with AT&T.


harryspar wrote:
consumerist.com said it best: "AT&T, where customer loyalty means
nothing, has decided..." etc etc.

they also said that the NHTSA was wrong on the testing of Child seats a few years back becasue their "tests" should that all the seat failed - can you guess who was really wrong on their testing proceedures?

Message 20 of 30 (1,272 Views)
Expert

Re: Rather DISGUSTED with AT&T.

[ Edited ]

@wingrider...this may sound like stupid question but WHERE can I find my upgrade date?? I checked my OLAM this morning , went to Upgrade Eligibility, and all I can find is where it says that I'm eligible for an upgrade, but, no date. Of course, my current phone was purchased at Best Buy. Is this why there is no date?? I see the same info for the 2nd phone, but the 3rd phone is showing this:

 

  • As a valued AT&T customer, you're eligible for a discounted iPhone upgrade at a reduced discount, along with a 2-year service commitment. You may qualify for a full discount on an iPhone upgrade on 9/11/2013.

Not sure why it states and iPhone because that certainly is not what he would upgrade to (no offense to you iPhone users) ....he got the phone right before the $36 upgrade fee went into effect. 

 

*Edit...I just read where the $36 upgrade fee went into effect 2/12/12...so I wonder why my 3rd line has a date of 9/11/13???? Now I'm totally confused! Would this reflect the date that he can do an early upgrade??? 

 




 REGRET NOTHING~


     we live & learn~

Message 21 of 30 (1,271 Views)
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Re: Rather DISGUSTED with AT&T.


Dcookie wrote:

@wingrider...this may sound like stupid question but WHERE can I find my upgrade date?? I checked my OLAM this morning , went to Upgrade Eligibility, and all I can find is where it says that I'm eligible for an upgrade, but, no date. Of course, my current phone was purchased at Best Buy. Is this why there is no date?? I see the same info for the 2nd phone, but the 3rd phone is showing this:

 

  • As a valued AT&T customer, you're eligible for a discounted iPhone upgrade at a reduced discount, along with a 2-year service commitment. You may qualify for a full discount on an iPhone upgrade on 9/11/2013.

Not sure why it states and iPhone because that certainly is not what he would upgrade to (no offense to you iPhone users) but the date seems to be pretty consistant from when he got his current phone....got it right before the $36 upgrade fee went into effect. 


Is this what it states? If so that is eligible for upgrade right now, I know this number is eligble for a upgrade and my daughter will be allowed to get it afte she comes off of being grounded for a month - or more is she keeps it up.

 

 

As far as the comment on the iphone, it has always said but pretty sure you can do it with any phpne

 

Message 22 of 30 (1,264 Views)
Expert

Re: Rather DISGUSTED with AT&T.

[ Edited ]

wingrider01 wrote:

Dcookie wrote:

@wingrider...this may sound like stupid question but WHERE can I find my upgrade date?? I checked my OLAM this morning , went to Upgrade Eligibility, and all I can find is where it says that I'm eligible for an upgrade, but, no date. Of course, my current phone was purchased at Best Buy. Is this why there is no date?? I see the same info for the 2nd phone, but the 3rd phone is showing this:

 

  • As a valued AT&T customer, you're eligible for a discounted iPhone upgrade at a reduced discount, along with a 2-year service commitment. You may qualify for a full discount on an iPhone upgrade on 9/11/2013.

Not sure why it states and iPhone because that certainly is not what he would upgrade to (no offense to you iPhone users) but the date seems to be pretty consistant from when he got his current phone....got it right before the $36 upgrade fee went into effect. 


Is this what it states? If so that is eligible for upgrade right now, I know this number is eligble for a upgrade and my daughter will be allowed to get it afte she comes off of being grounded for a month - or more is she keeps it up.

 

 

As far as the comment on the iphone, it has always said but pretty sure you can do it with any phpne

 


Yes, that's what it states. Thanks! I suppose if I were to buy my phone elsewhere, it would still state that. Correct?? I also edited my last post about the 9/11/13 upgrade date on the 3rd line. I'm "assuming" that is the early upgrade date since he bought his phone from ATT just before the $36 upgrade fee went into effect in 2/12. Please correct me if I'm wrong. 

 

Hahahahaha!! Just saw your comment about your daughter.. Smiley Tongue

 




 REGRET NOTHING~


     we live & learn~

Message 23 of 30 (1,259 Views)
Professor

Re: Rather DISGUSTED with AT&T.

Dcookie, you don't see an upgrade date because you are eligible for an upgrade already; the OLAM doesn't show dates once the date has passed.

 

For the line that has the upgrade date of 9/11/2013, this sounds like the full upgrade date which is occurring 19 months after the previous upgrade.

Message 24 of 30 (1,240 Views)
Expert

Re: Rather DISGUSTED with AT&T.


21stNow wrote:

Dcookie, you don't see an upgrade date because you are eligible for an upgrade already; the OLAM doesn't show dates once the date has passed.

 

For the line that has the upgrade date of 9/11/2013, this sounds like the full upgrade date which is occurring 19 months after the previous upgrade.


Ok, Thanks, 21stNow. Smiley Happy

 




 REGRET NOTHING~


     we live & learn~

Message 25 of 30 (1,236 Views)

Re: Rather DISGUSTED with AT&T.

I called and complained about this today, and on the phone they stated they would honor my original upgrade date (Sometime in October rather than March).  I have send an e-mail asking for that in writing so I have documentation on it.  We will see if it happens.  Honestly this is the third time my upgrade dat has mooved since I have been an AT&T customer.  When I first started it was 20 months for by lines.  Then the secondary line(mine) slipped two months on our last upgrade, then it slipped to to 3 months away from the primary line, and now this last jump to 7 months from the primary line upgrade date.

 

When it slipped to three months the operator told me the best thing to do is flip which line is the primary after you upgrade that way they do not keep drifting further apart, but with this most recent change to 24 months across the board we will see.  I am having my wife hold off upgrading her phone until October.  If they do not honor the statement I heard today By-By AT&T. 

 

Had they just made the change when I upgraded, I would not be so upset.  Then I would just chalk it up to the new contract, but to me this is AT&T just changing my contract rules in the middle of the game.

Message 26 of 30 (997 Views)
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Re: Rather DISGUSTED with AT&T.

Although the policy makes sense, especially with competition doing it, I do agree.  I think customers with so many years of service with AT&T, 3+, 5+, etc should've been grandfathered under the plan, at least per line until each one was upgraded with a new contract again.  That's when the 24 months program should've started.  

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Re: Rather DISGUSTED with AT&T.


OnDemand26 wrote:

Although the policy makes sense, especially with competition doing it, I do agree.  I think customers with so many years of service with AT&T, 3+, 5+, etc should've been grandfathered under the plan, at least per line until each one was upgraded with a new contract again.  That's when the 24 months program should've started.  


they grandfathered anyone who's contract ends prior to march 2014, Those lines did not get their upgrade date changed

Message 28 of 30 (968 Views)
Contributor

Re: Rather DISGUSTED with AT&T.

They are also being very sneaky about this, at least in my opinion.  One of my family lines, let's call her line B had her iPhone stolen at the beginning of May, her line was not eligible for upgrade until January 2014 and mine (let's call it line A) was elible June 2, 2013.  I contacted AT&T and made her an authorized user on the account and gave my permission for her to take my upgrade, I didn't mind waiting until January because I was hoping the iPhone 5S would be out by then.  She went to the AT&T store to updgrade on June 10th and was not given any information about this change in policy, nor was I when I talked to them two weeks prior.  After her phone was taken care of I just happened to be checking our account online and saw that the original upgrade date on her line (I of course knew that the date on MY line would change because she took MY upgrade) had been changed to June 2014........now I have to wait another whole year to upgrade and was never made aware of this! 

 

I contacted AT&T customer service via email and explained the entire situation, they pretty much told me that it didn't matter that I have been a long time customer and that I was eligible for a "discounted" upgrade option which is $250 more than the upgrade price of the phone and that I should be happy with that.  I told them that if I was willing to pay that much I might as well pay the $325 to cancel my account since their customer service is absolutly horrible.  All I asked for was my date to be restored to the original date of January 2014 and then going forward I would be aware of this policy change, and they were unwilling to do that for me......they would rather lose a $250-$300 per month customer than give me 6 months back on my upgrade.

 

And over the past 18 months I have added two additional lines to my account and upgrade data usage twice so it's not like I'm not continuing to use their services and cutting back!

Message 29 of 30 (797 Views)
Contributor

Re: Rather DISGUSTED with AT&T.

Amen brother...I woke up the same challenge today.  Not sure what my options are but am considering waiting it out and switching to Verizon.  I have been with att a long time and feel this is a bait and switcscheme purposely routing customers to the next plan.  I don't want the next plan as its a ripoff.  I wanted The early upgrade pricing!

 

 

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