I am very confused about the prorated charges on plan changes even after I chat with two reps.
For the billing cycle 1/21-2/20, I was on $20 data plan. I changed it in the middle of the cycle to $30 data plan, and made it "BACK DATE EFFECTIVE".
Here is my question, if it was "BACK DATE EFFECTIVE", why am I still charged $10.67 for prorated plan? Where are the days for these charges? The $30 data plan should cover the whole 1/21-2/20 billing cycle as I understand.
In your case, this means that you were charged, not only the price plan difference for the next month, but the amount that you "underpaid" for the previous month. So, the prorated charges section should state that you are receiving a $30 charge and a $20 credit as you were given your full money back for the $20 plan and charged the full $30 for the new plan and then the next month's $30 was placed under your monthly charges section of your bill.
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