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Posted Aug 6, 2013
9:35:32 AM
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Problem with billing since adding U-Verse

We have had AT&T for our land line and internet for over 10 years.  A year ago we added our cell phones and they combined it so we had one bill for all our services.  No problem.  Then in July of this year we went from Time Warner to U-Verse.  I tried to log into AT&T online to see my bill due August 14th and it stated my acct had been cancelled to call.  I called and after about an hour and a half they got it so I could view my bills online again.  Had to change my user name and pswd to do that.  Then it showed I had a past due bill and would not let me review the detail on the billing.  I can no longer view details of current on past bill history.  To try and make a long story short, I have spent about 5 hours in the phone with AT&T.  Before we added U-Verse we would have paid our bill on or about the 14th of each month.  CS now tells me for the month of August I must pay a U-Verse bill on the 11th , a full cell phone bill on the 22nd and another full cell phone bill on the 27th.  And then another full cell phone bill on 9/27.  So explain to me why AT&T gets an extra month cell phone payment.  I was told by the sales person if I have any trouble with billing to let her know.  I called yesterday and then again this morning.  I spent all day yesterday waiting for a supervisor to call me back yesterday.  I have an appt and can not stay home waiting for AT&T to make time to return my call.  Trying to decide if U-Verse is worth the billing problems.  We had T-mobile and Time Warner for years and I never spent this much time trying to resolve an issue .  Does anyone have a number at AT&T that I can call to get this issue resolved.  It is unimaginable for AT&T to think people can afford to pay two full cell phone bills. 

We have had AT&T for our land line and internet for over 10 years.  A year ago we added our cell phones and they combined it so we had one bill for all our services.  No problem.  Then in July of this year we went from Time Warner to U-Verse.  I tried to log into AT&T online to see my bill due August 14th and it stated my acct had been cancelled to call.  I called and after about an hour and a half they got it so I could view my bills online again.  Had to change my user name and pswd to do that.  Then it showed I had a past due bill and would not let me review the detail on the billing.  I can no longer view details of current on past bill history.  To try and make a long story short, I have spent about 5 hours in the phone with AT&T.  Before we added U-Verse we would have paid our bill on or about the 14th of each month.  CS now tells me for the month of August I must pay a U-Verse bill on the 11th , a full cell phone bill on the 22nd and another full cell phone bill on the 27th.  And then another full cell phone bill on 9/27.  So explain to me why AT&T gets an extra month cell phone payment.  I was told by the sales person if I have any trouble with billing to let her know.  I called yesterday and then again this morning.  I spent all day yesterday waiting for a supervisor to call me back yesterday.  I have an appt and can not stay home waiting for AT&T to make time to return my call.  Trying to decide if U-Verse is worth the billing problems.  We had T-mobile and Time Warner for years and I never spent this much time trying to resolve an issue .  Does anyone have a number at AT&T that I can call to get this issue resolved.  It is unimaginable for AT&T to think people can afford to pay two full cell phone bills. 

Problem with billing since adding U-Verse

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Aug 6, 2013 1:54:24 PM
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Welcome vrr, thank you for posting.

 

I'm sorry you're having billing issues, I can definitely understand why you're upset, I would be too! This sounds like there either was a new account created to combine your wireless with U-verse or your billing cycle changed. There is really no way for me to tell without seeing your bill, but we have a team of amazing managers that can review it for you and help with whatever issues there may be! Please send us a private message by clicking here, include your name, phone number and the best time you can be reached, a member of our team will call you within 2 business days.

 

Please let me know if you have any questions.

 

Thanks,

Dmitriy

 

 


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Welcome vrr, thank you for posting.

 

I'm sorry you're having billing issues, I can definitely understand why you're upset, I would be too! This sounds like there either was a new account created to combine your wireless with U-verse or your billing cycle changed. There is really no way for me to tell without seeing your bill, but we have a team of amazing managers that can review it for you and help with whatever issues there may be! Please send us a private message by clicking here, include your name, phone number and the best time you can be reached, a member of our team will call you within 2 business days.

 

Please let me know if you have any questions.

 

Thanks,

Dmitriy

 

 


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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