Problem with Latest Bill

Contributor

Problem with Latest Bill

Recently, I converted my rate plan to a GoPhone (to save well over $20 a month and get more minutes!) So, I went to my local AT&T store and they issued a new SIM card and moved my number. The only thing that struck me as odd was that I paid the intial first month's payment on the new GoPhone plan, but I was also billed for the entire amount of the plan I converted from.  I tried to email support, but, alas, GoPhone customers are not afforded that perk and the "contact us" page from the GoPhone support page return an error (oh to be a second-clas AT&T citizen). So I turned to the forum for help. Since I cannot acces my old account (or any of the bills in that account), and I do not want to continue being charged for an account that no longer exists, AT&T, what should I do? I typicaly work odd hours so I do not generally have access to my phone to "call technical support". Since email communication was a bust (second class GoPhone citizen), this is the only method I have :/

Message 1 of 3 (482 Views)
ACE - Professor

Re: Problem with Latest Bill

     I would recommend that you send a Private Message to Community SupportATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST.

 

 

 

AT&T customer care can also be found online through these channels.

 

 

 

 

~Sunshine Smiley Happy
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 3 (449 Views)
Highlighted
ACE - Professor

Re: Problem with Latest Bill


ctracker wrote:

Recently, I converted my rate plan to a GoPhone (to save well over $20 a month and get more minutes!) So, I went to my local AT&T store and they issued a new SIM card and moved my number. The only thing that struck me as odd was that I paid the intial first month's payment on the new GoPhone plan, but I was also billed for the entire amount of the plan I converted from.  I tried to email support, but, alas, GoPhone customers are not afforded that perk and the "contact us" page from the GoPhone support page return an error (oh to be a second-clas AT&T citizen). So I turned to the forum for help. Since I cannot acces my old account (or any of the bills in that account), and I do not want to continue being charged for an account that no longer exists, AT&T, what should I do? I typicaly work odd hours so I do not generally have access to my phone to "call technical support". Since email communication was a bust (second class GoPhone citizen), this is the only method I have :/


Did you keep the same phone number? If so, then the old account was cancelled. If you changed in the middle of a billing cycle, you will have to pay the whole cycle on the old account, as it was already billed and AT&T wireless doesn't prorate.

 

If you changed phone numbers, you will need to call and get the old account cancelled.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 3 (431 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.