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Plan changed with out my knowledge


Plan changed with out my knowledge

I went on for an upgrade and the sales person changed my plan with out telling me. I HAD a "grandfathered" plan that was unlimited data and a family talk share plan. I was paying around $177 a month now I have a unwanted family data plan and my total am will be OVER $200 a month. Called customer service and was told they can not change me back cause they did not make the changes. Was told to go back to the store. I hope I can go back to my old plan. If not att will lose me as a customer.
Message 1 of 3
ACE - Master

Re: Plan changed with out my knowledge

I would recommend you send a private message to AT&T Customer Care using the link below.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 3
Community Manager

Re: Plan changed with out my knowledge

Hello Laura007, welcome to the forum and thank you for your post!


I apologize for the issue that a representative have caused by changing your plan. We received your private message and one of our specialists will be reaching out to you shortly to help.


Thanks again,


Rethink Possible

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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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