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    Posted Nov 9, 2013
    8:30:35 PM
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    Plan changed with out my knowledge
    I went on for an upgrade and the sales person changed my plan with out telling me. I HAD a "grandfathered" plan that was unlimited data and a family talk share plan. I was paying around $177 a month now I have a unwanted family data plan and my total am will be OVER $200 a month. Called customer service and was told they can not change me back cause they did not make the changes. Was told to go back to the store. I hope I can go back to my old plan. If not att will lose me as a customer.

    Plan changed with out my knowledge

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    (1) Me too
    (1) Me too
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    Nov 10, 2013 5:56:38 AM
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    ACE - Professor

    I would recommend you send a private message to AT&T Customer Care using the link below.

    https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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    Nov 11, 2013 7:03:24 AM
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    Community Manager

    Hello Laura007, welcome to the forum and thank you for your post!

     

    I apologize for the issue that a representative have caused by changing your plan. We received your private message and one of our specialists will be reaching out to you shortly to help.

     

    Thanks again,

    Dmitriy


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    For account specific help, please send a private message to ATTCustomerCare

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    I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
    *I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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