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Posted Nov 9, 2013
8:30:35 PM
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Plan changed with out my knowledge
I went on for an upgrade and the sales person changed my plan with out telling me. I HAD a "grandfathered" plan that was unlimited data and a family talk share plan. I was paying around $177 a month now I have a unwanted family data plan and my total am will be OVER $200 a month. Called customer service and was told they can not change me back cause they did not make the changes. Was told to go back to the store. I hope I can go back to my old plan. If not att will lose me as a customer.
I went on for an upgrade and the sales person changed my plan with out telling me. I HAD a "grandfathered" plan that was unlimited data and a family talk share plan. I was paying around $177 a month now I have a unwanted family data plan and my total am will be OVER $200 a month. Called customer service and was told they can not change me back cause they did not make the changes. Was told to go back to the store. I hope I can go back to my old plan. If not att will lose me as a customer.

Plan changed with out my knowledge

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(1) Me too
(1) Me too
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Nov 10, 2013 5:56:38 AM
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ACE - Professor

I would recommend you send a private message to AT&T Customer Care using the link below.

https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

I would recommend you send a private message to AT&T Customer Care using the link below.

https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Plan changed with out my knowledge

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Nov 11, 2013 7:03:24 AM
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Community Manager

Hello Laura007, welcome to the forum and thank you for your post!

 

I apologize for the issue that a representative have caused by changing your plan. We received your private message and one of our specialists will be reaching out to you shortly to help.

 

Thanks again,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello Laura007, welcome to the forum and thank you for your post!

 

I apologize for the issue that a representative have caused by changing your plan. We received your private message and one of our specialists will be reaching out to you shortly to help.

 

Thanks again,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Plan changed with out my knowledge

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