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Posted Mar 16, 2014
6:30:11 PM
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Phone upgrade Blackberry to Iphone

My son tried to use my upgrade for my Blackberry Z10, with my permission, to get an IPhone. He was told that it was not allowed and that he would have to pay full price for the IPhone or go with the Next program. Why is this?

My son tried to use my upgrade for my Blackberry Z10, with my permission, to get an IPhone. He was told that it was not allowed and that he would have to pay full price for the IPhone or go with the Next program. Why is this?

Phone upgrade Blackberry to Iphone

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Mar 17, 2014 10:37:10 AM
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Community Manager

Hello @Tavri 

 

That's odd, I'm assuming your line is eligible for an upgrade, and you should be able to do a cross upgrade. Was he trying to upgrade at the corporate store? Our team will be happy to help you with that, please send us a private message by clicking here with your name, phone number, account number and the best time you can be reached.

 

Thank you,

Dmitriy


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Hello @Tavri 

 

That's odd, I'm assuming your line is eligible for an upgrade, and you should be able to do a cross upgrade. Was he trying to upgrade at the corporate store? Our team will be happy to help you with that, please send us a private message by clicking here with your name, phone number, account number and the best time you can be reached.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Mar 18, 2014 6:46:00 AM
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Thanks Dmitriy, yes he did upgrade at the corporate store and didn't have a choice but to believe the rep. I sent a PM to ATTCustomerCare per your instructions. 

 

Thank you for your time.

Thanks Dmitriy, yes he did upgrade at the corporate store and didn't have a choice but to believe the rep. I sent a PM to ATTCustomerCare per your instructions. 

 

Thank you for your time.

Re: Phone upgrade Blackberry to Iphone

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Mar 18, 2014 9:07:26 AM
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I'm curious as to how you have a full upgrade available on your line if you have a Z10.  The Z10 has been out for only a year.  Did you pay full price for your Z10 or use someone else's upgrade to get the Z10?

I'm curious as to how you have a full upgrade available on your line if you have a Z10.  The Z10 has been out for only a year.  Did you pay full price for your Z10 or use someone else's upgrade to get the Z10?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 18, 2014 10:30:05 AM
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21stNow wrote:

I'm curious as to how you have a full upgrade available on your line if you have a Z10.  The Z10 has been out for only a year.  Did you pay full price for your Z10 or use someone else's upgrade to get the Z10?


That might explain why the son was told full price/Next for the iPhone. Perhaps the OP's line is not full upgrade eligible. 


21stNow wrote:

I'm curious as to how you have a full upgrade available on your line if you have a Z10.  The Z10 has been out for only a year.  Did you pay full price for your Z10 or use someone else's upgrade to get the Z10?


That might explain why the son was told full price/Next for the iPhone. Perhaps the OP's line is not full upgrade eligible. 

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Mar 18, 2014 10:32:56 AM
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Tutor

I used his upgrade to get my Z10. He was using mine and yes mine is a ready for full upgrade. It was supposed to be November but with the new 24 month policy, he had to wait until March. He was trying to use my upgrade with full permission. 

I used his upgrade to get my Z10. He was using mine and yes mine is a ready for full upgrade. It was supposed to be November but with the new 24 month policy, he had to wait until March. He was trying to use my upgrade with full permission. 

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