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Posted Sep 16, 2013
10:37:14 AM
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Phone exchange, what happens to contract?

I purchased a smartphone in store on Friday as an upgrade. I know I can return/exchange my phone for any reason in the 14 day period. However, if I exchange the phone, what happens to the contract I signed? In this case, I signed through AT&T Next. If I exchange the phone, can I get a 2-year contract instead with the new phone or do I need to remain as an AT&T Next user?

I purchased a smartphone in store on Friday as an upgrade. I know I can return/exchange my phone for any reason in the 14 day period. However, if I exchange the phone, what happens to the contract I signed? In this case, I signed through AT&T Next. If I exchange the phone, can I get a 2-year contract instead with the new phone or do I need to remain as an AT&T Next user?

Phone exchange, what happens to contract?

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Sep 16, 2013 11:14:06 AM
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I'm just going with your last questions; it will help with the others -- You can take your phone back and ask for the 2-Year Price instead with contract. You don't have to stay with the Next Program, I wouldn't.

 

You may have to pay a restocking fee, though.

I'm just going with your last questions; it will help with the others -- You can take your phone back and ask for the 2-Year Price instead with contract. You don't have to stay with the Next Program, I wouldn't.

 

You may have to pay a restocking fee, though.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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