Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Posted Oct 20, 2013
12:44:14 PM
View profile
Outage in Clarksville, TN area

This morning, none of us could use our cell phones.  Browsing the internet worked fine over our Wi-Fi, but we could not make or receive calls.  The 3G signal on the Microcell was locked and solid so I never thought it was the problem.  My daughter even reset her phone and it never picked up the regular AT&T signal so I thought maybe there was a local outage.  After church, I decided to power cycle the Microcell just in case that was somehow the issue and right away, our phones switched to the regular AT&T signal and started working.  However, the 3G light has now been flashing for the last hour or so, and won't lock up.  Called up phone support and they said there's a Microcell outage...they have no idea if and when it'll get fixed so I was told to just wait to see if the Microcell will eventually lock back up.

I asked if they had a section on their website where customers could check on local outages and was told that AT&T did not have that capability,

This morning, none of us could use our cell phones.  Browsing the internet worked fine over our Wi-Fi, but we could not make or receive calls.  The 3G signal on the Microcell was locked and solid so I never thought it was the problem.  My daughter even reset her phone and it never picked up the regular AT&T signal so I thought maybe there was a local outage.  After church, I decided to power cycle the Microcell just in case that was somehow the issue and right away, our phones switched to the regular AT&T signal and started working.  However, the 3G light has now been flashing for the last hour or so, and won't lock up.  Called up phone support and they said there's a Microcell outage...they have no idea if and when it'll get fixed so I was told to just wait to see if the Microcell will eventually lock back up.

I asked if they had a section on their website where customers could check on local outages and was told that AT&T did not have that capability,

Outage in Clarksville, TN area

698 views
1 reply
(0) Me too
(0) Me too
Reply
View all replies
(1)
Highlighted
0
(0)
  • Rate this reply
View profile
Oct 20, 2013 2:45:45 PM
0
(0)
ACE - Master
Edited by OttoPylot on Oct 20, 2013 at 3:13:59 PM

Thanks Taylarie for the update. Havning a Network Status link on the MicroCell Forum page is something that I've been requesting for a long time. Hopefully this outage, and the Note 3 issues will get some traction and we can get that link.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Thanks Taylarie for the update. Havning a Network Status link on the MicroCell Forum page is something that I've been requesting for a long time. Hopefully this outage, and the Note 3 issues will get some traction and we can get that link.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Outage in Clarksville, TN area

[ Edited ]
2 of 2 (676 Views)
Share this post
Share this post