09-22-2013 7:40 PM
09-22-2013 8:04 PM
The plan you have/had at $20 was only offered for the original iPhone and could not be carried forward to future iPhones. Starting with the 3G, your plan was replaced with a $30 unlimited data plan but did not include any text messages like the original plan did. Under the terms of service you agree to by using the network, they can change your plan to the proper plan based on what iPhone you are using. As to why they have not been able to reach you????????
09-23-2013 6:18 AM
So bottom line, no you can not keep the $20 plan as that was only for the original iphone. Also, the reason the new plan is costing $15 more is you are actually getting 2 new plans. $30 for unlimited data and $5 for 200 texts, both of which have been discontinued. The alternative to those two grandfathered plans is $30 for 3GB of data and $20 for unlimited texts. You should consider yourself fortunate they are allowing you to change to the grandfathered plans.
09-23-2013 6:29 AM
For more information regarding the smartphone data plan requirements and grandfathering policies, click on the link below.
Let me know if this helps!