11-09-2013 3:22 PM
I'm pretty sure delivery dates aren't tied to delivery address. AT&T claims that they're processing the orders in the order in which they are received but I'm not sure how some people who ordered way later than some people are getting their phones before those people. I live in the Bay Area, ordered on 9/25, have yet to see any progress in my order but someone who also lives in the bay that ordered on 10/28, more than a month later got theirs already. I don't get it
You need to include only those people that ordered later then you got the exact same model, memory size, and color that you did.
64GB gold seem to be still constrained badly
11-10-2013 2:24 AM
I've been lurking for about 2 weeks now as I've been waiting for my phone to ship. I ordered my 32g gold on 10/15 in the store on the NEXT program. The sales rep in the store told me that ordering in the store rec'd priority over online orders... not sure if that's true as he also told me that I would likely receive my phone in 2 weeks bc that was the trend that he was seeing. He did say that the average was 3 weeks and yesterday 11/9 I rec'd notification that my phone shipped and a ups tracking number. My phone is currently in Houston.
I did have to call att to rec a credit for the 1st Next installment as it was charged and I had not rec'd the phone yet. The rep only gave me 25.00 as opposed to the 32 but that was okay with me.
I hope everyone gets their phone at lease SHIPPED this week!
BTW, I was really upset last weekend when I noticed that even 3rd party stores like Target started to sparingly have the gold phones in stock! I have a business line which I upgraded with a 16 gig silver 5s.
11-10-2013 6:47 PM
AT&T online now has ALL Gold models 7-14 business days to ship. Everyone who ordered awhile ago and is still waiting, you should be receiving shipping notifications real soon.
I ordered 10/9 Gold 32GB Model and I get my phone delivered Monday 11/11.
11-10-2013 9:31 PM
Nope, September 24 order date, 32 gb gold, still preparing to ship. Never been so disgusted with a company in my life. AT&T is losing a customer who's been with them for many years.
11-11-2013 4:56 AM
11-11-2013 5:40 AM
My daughter ordered her new iPhone 5S from the AT&T store in mid September. We were told it would arrive in 2-3 weeks - she still doesn't have the phone.
The original delivery date was October 4th and the tracking number listed the phone was "out for delivery". Little did I know, the orders being delivered by the USPS had been labeled incorrectly (I had to call the postmaster myself as I was told the store doesn't check on deliveries, they just wait for them to come in). All of the orders to be delivered were returned.
I have been speaking with the store manager who is clearly lying when he tells me repeatedly that my daughters phone has been "moved up to the top of the list" in deliveries. it is November 11th and she still doesn't have a phone - not exactly the top of the list.
I called the 1-800 number and spoke with three different agents. The last agent told me I would be contacted by her manager within 48-hours. Well, that was two weeks ago and no phone call.
AT&T, I have been a loyal wireless customer and even have u-verse. WHAT CAN YOU DO ABOUT THIS??
11-11-2013 10:19 AM
AT&T has really aggravated the crap out of me. I'm only with them because of the discount I receive with my job. I ordered a gold iPhone 5S 32 GB in the store on September 25th and still haven't received it. All they have been doing is giving me the run around. Also, since I ordered on the AT&T Next program they have also required me to make my installment payments even before I have received my phone. It is completely ridiculous.
11-11-2013 12:02 PM
I ordered mine on 9/24. I have others who ordered the same phone weeks later and theirs has shipped. AT&T has failed me over and over in regards to finding out why my order is in a black hole. Meanwhile, day 48 and counting!
11-11-2013 12:10 PM
Well AT&T just credited my bill for 76.00 for the installment payments I already made so that helps a little. Still waiting for my phone thought but I am grateful that they helped some.
11-12-2013 4:04 AM
Find the Unlimited Plan that works best for you at our Knowledge Sharing Session: Whole Lotta' Data Going On on Wed. 6/28 from 1-4pm ET / noon-3pm CT / 10am-1pm PT!
Find out the very latest about the new iPad Pros!
Are you looking to upgrade and activate your device?
Let us help make Ordering, Upgrading and Activating easy!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!