11-04-2013 9:26 PM
@Ceelo07 same with mine..ordered on 10/11 and nothing.. if it doesnt ship before this weekend, i'll have to cancel and go to a local and buy different color. i cannot put up with my iPhone 4 anymore..
11-04-2013 10:15 PM
Just happened to check my status before bed and it finally shipped I didn't get any emails or status changes. I checked a few hours ago and still said processing. Shipping from Texas, and supposed to be here by Fed Ex on Weds.
11-04-2013 11:17 PM
[sorry for the novel, but I want to include all the relvent information]
I ordered a 64GB gold iPhone on Oct 4th, through the AT&T premier website (actually my company has an internal portal that takes the order and then approves the order before forwarding it to AT&T Premier, because it is for a large company paid account).
My estimated delivery date has always been Nov 13 - Dec 3. Through the AT&T check order status page it has always showed the same "processing" and "preparing to ship" as the status.
My company portal though as always been updated by an AT&T rep every 2 days... but with worthless information (I imagine similar to the runaround that your get when you call customer support), like "your order is still being preocessed" or "Thank you for your iPhone order. Please be advised that carrier stock fluctuates daily. Your order Expected Ship Date: 11/13/2013 To 12/03/2013 . The device will be shipped as soon as it becomes available."
Immediately after my order was placed my credit card was charged for the $399. This charge was reversed a few days after placing the order.
In past years I have ordered 2 other iPhones the same way. The other two times I also had to wait for product availability and the charges for those phones were also reversed during this waiting time. Then when my order shiopped the charge would once again be placed on my credit card.
Today the charge $399 charge was reapplied to my credit card. My company portal and the AT&T check order status has not changed and still shows "Processing" and "preparing to ship".
I am hoping that the charge means that my phone has shipped or will ship soon, and that AT&T just doesn't know how to compently update and notify its customers.
Has anyone else that has recieved their order seen this correlation between when their credit card is actually charged and when their order shipped?
I'll update when I get more info.
11-05-2013 6:36 AM
Been following this thread...and it's obvious there's no rhyme or reason to their shippping of orders.
My order was placed October 1st (AT&T Premier, gold 32g 5s). Original shipping window was 11-8 - 11-29. I just checked and my gold 32 was finally shipped and should arrive tomorro (coming from Ft. Worth TX)w. So...in total...24 business days. I was so close to cancelling just out of frustration. Hang in there guys.
11-05-2013 6:52 AM - edited 11-05-2013 7:08 AM
@Ceelo07 I ordered a gold 32g (AT&T premier) on Oct 1st. It shipped yesterday and should arrive tomorrow (Wed 11/6). Hang in there. You'll probably get yours in the next few days (since you ordered a week after me). That is...assuming AT&T ships in some methodical order.
11-05-2013 8:56 AM - edited 11-05-2013 8:59 AM
I ordered my iPhone 5s Gold 32GB in store on Sept 25th around 4pm and it still says that its preparing to ship and processing. Other are getting theirs after me are getting theirs first. What the heck is going on?!!
11-05-2013 9:17 AM
Same here. Ordered on 9/26 and it says still preparing to ship.
Maybe the Premier members are getting theirs first?
I'm frustrated going on 40 days waiting now.
11-05-2013 3:13 PM
I ordered ATT Premire on September 24, 32 mb gold and still showing November 1 November 21 ship date preparing to ship. So folks who ordered a week of two after me are already receiving there's ? I'm about ready to cancel and switch from AT&T. An I've been a wireless customer of theirs since 1995.
11-05-2013 3:30 PM
I know this situation sucks particularly for the poster above who ordered on LAUNCH day and still hasn't received the phone, but in all fairness we can't really blame AT&T. They don't control the inventory; they get what Apple gives them and distributes accordingly.
If only there was a way we could get answers from Apple...unfortunately that probably won't happen because we ordered through AT&T (that's probably what anyone from Apple will say, anyway). But we should brainstorm a way to get the attention of someone at Apple that is a decision maker within the supply chain...I have a slew of questions I'd love to ask Tim Cook right now.
11-05-2013 3:53 PM
So i know this is completely unfair for those of you that ordered 64gb gold iPhones before I did, but I was correct... yesterday the $399 charge was re-applied to my credit card, and this afternoon I got an email notice that my phone had shipped. It should be here Thursday.
while agree that AT&T doesn't have control over the number of phones they get in any timeframe, they certainly do have control over how they distribute the inventory they do receive... I would be absolutely crazy insane mad if my order was passed over. I ordered on oct 4
11-05-2013 5:27 PM - edited 11-05-2013 5:27 PM
I ordered the iPhone 5S 32gig GOLD on October 5th,
My iPhone has finally shipped today!! "November 5th"
Expected delivery is Friday "November 8th"