10-09-2013 5:26 PM
10-09-2013 5:53 PM
@Leejanes5 - I understand your frustrations as I have the same...I went into the Apple store and could of got two. I also went into the same exact ATT store where I order mine from a week later and they had them in stock and would not give them to me.Those phones was for new customer only.Needless to say I was not a happy camper.
I called CSR the other day and was told that they had phones in stock but could not process my order as they didn't know the status of the order since it was at the warehouse. That did not make sense to me, I was also told that they could only check my order if it was a web order and any info for store orders had to be done at the store. I guess web orders take precedent over store orders.
Also my close friend order the same phone from the same store 5 days after me and he already has his.
The wife and I are in discussing our options as well regarding our business account. I understand supply and demand, however I do not understand poor customer service, lack of communications with customers and rude employees.
10-09-2013 6:09 PM
10-09-2013 6:28 PM
So, as previously posted, I had major issues ordering gold on the 20th. Ended up having my orders consistently cancelled by att within minutes of ordering online, by phone or through app. Finally was told to go to store and order, which I did. My order has been preparing to ship with sim processing with ship days 21-30. Just called the number to check order status, computer passed me to human because I had "too many orders". Human said there was something wrong with my order keeping it from shipping because att still shows me eligible for upgrade, yet has an order processing. Someone on the 21st "reversed my upgrade" And of course they can't do anything about it except tell me to go back to the store I ended up ordering it from tomorrow! If this throws my shipping date back further I am done!!!
10-09-2013 7:21 PM
Guys, I have a good news! I ordered two 16GB gold at 9/20, around 10:30am (through ATT website). Both have been shipped. One was shipped on 10/8, another one was shipped today!!!!
10-09-2013 7:41 PM
Omg I got an update! My phone has been shipped!!! Gold/32gb
When did you get notified?
10-09-2013 8:52 PM - edited 10-09-2013 9:03 PM
@leejanes - I agree with you they need to acknowledge, I have the same issue. especially when you see it with you own eyes that someone gets their device before you when they order afterwards.
I respect how you do business as I have the same philosophy. Oh and I have uverse as well and it does suck, not a fan of dish and comcast is just as worse.
BTW the wife(she has a little more patience than I) said tonight to give it a week and if no updates we are moving our business account to Verizon. I think she is getting tired with ATT CSR (previous issues) more than the wait for the phone
10-09-2013 10:07 PM
10-10-2013 3:41 AM
Got an email that my gold 16 gb has shipped. Email sent about 10:30 last night, has tracking numbers! Ordered it at 3:30 EST on the 20th!
10-10-2013 4:40 AM
Just got my e-mail that my Gold 16GB 5S shipped. Ordered on 9/20 at about 5:30 PM EST from an AT&T store. It may be worth noting that, as I said in a previous post, I am a brand new AT&T customer.
10-10-2013 7:18 AM
10-10-2013 8:20 AM
It could be worse.I ordered a Gold 32GB on 10/9. Estimated shipping is 11/18/13 - 12/06/13
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