2nd line needs a new phone and is not eligible for an upgrade. We tried to do the AT&T Next program and was told this line was not eligible for that either. I don't understand, I thought the purpose of this program was to get a new phone when you are not eligible for an upgrade. Please help me understand
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Although you are probably not able to take advanatage of ATT Next, you may check your upgrade eligiblity on your account see if/when you become available for partial discount pricing.
Additionally, you offer a trade in programm ( tradein-program.att.com ) and between the partial discount and trade, I've seen many people get close to the 2 year pricing on the phone, although ATT Next is still unavailable.