2nd line needs a new phone and is not eligible for an upgrade. We tried to do the AT&T Next program and was told this line was not eligible for that either. I don't understand, I thought the purpose of this program was to get a new phone when you are not eligible for an upgrade. Please help me understand
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Although you are probably not able to take advanatage of ATT Next, you may check your upgrade eligiblity on your account see if/when you become available for partial discount pricing.
Additionally, you offer a trade in programm ( tradein-program.att.com ) and between the partial discount and trade, I've seen many people get close to the 2 year pricing on the phone, although ATT Next is still unavailable.
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.