No Service No Account = Bill?????

Contributor

No Service No Account = Bill?????

I recently attempted to carry over my two numbers from another carrier to AT&T, which seemed like a great idea. I have two IPhones and I was told I would be able to use them with AT&T. I received the SIM cards in the mail and then attempted to activate my service. I called the number provided on my welcome packet and was told that I was now ready to utilize my AT&T services. However my phone didn't work. I called AT&T and was told that my iPhone was locked and that I needed to get another phone that would be able to work on the network. Until then my account would be on hold. I ordered two phones from Apple and while the rep at the store was attempting to activate my phone a number pops up asking to contact AT&T. We both stand around for about an hour waiting for a rep, who finally explains that my account has been cancelled due to no usage. WHAT????? I ask about my two numbers and I am told that my numbers are gone and that the account is cancelled end of story. I ask how is that possible and I am told by this lady that she attempted to contact  me personally about the account and didn't get me so she made the executive decision to cancel the account. The Apple people felt so bad that they gave me a full refund for the two phones. This occurred two weeks ago. Now I've just received a bill for $358.67. I called AT&T and have spoken to four different reps today. They seem as confused as I am. The last one had me on hold for 11 minutes and then the phone "disconnects".  This is just horrible. Help........

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ACE - Professor

Re: No Service No Account = Bill?????


Alicia-B wrote:

I recently attempted to carry over my two numbers from another carrier to AT&T, which seemed like a great idea. I have two IPhones and I was told I would be able to use them with AT&T. I received the SIM cards in the mail and then attempted to activate my service. I called the number provided on my welcome packet and was told that I was now ready to utilize my AT&T services. However my phone didn't work. I called AT&T and was told that my iPhone was locked and that I needed to get another phone that would be able to work on the network. Until then my account would be on hold. I ordered two phones from Apple and while the rep at the store was attempting to activate my phone a number pops up asking to contact AT&T. We both stand around for about an hour waiting for a rep, who finally explains that my account has been cancelled due to no usage. WHAT????? I ask about my two numbers and I am told that my numbers are gone and that the account is cancelled end of story. I ask how is that possible and I am told by this lady that she attempted to contact  me personally about the account and didn't get me so she made the executive decision to cancel the account. The Apple people felt so bad that they gave me a full refund for the two phones. This occurred two weeks ago. Now I've just received a bill for $358.67. I called AT&T and have spoken to four different reps today. They seem as confused as I am. The last one had me on hold for 11 minutes and then the phone "disconnects".  This is just horrible. Help........


I would recommend you send a private message to AT&T Customer Care using the link below.

https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 3
Community Manager

Re: No Service No Account = Bill?????

Hello, Alicia-B!

 

Thanks for posting. I'm so sorry to hear about your recent experience. As MicCheck suggested, we would be happy to initiate an investigation if you send us a private message with your contact information and your account details.

 

Please keep an eye on the little blue envelope icon in the top right corner of your screen for a response. In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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