Nightmare Trying to Open an account


Nightmare Trying to Open an account

So here is my story


I have been with Verizon for 15 plus years (Since the company name was Primeco)- Over the years I have added persons to my account, wife, parents, etc... Now I am getting a new phone for my daughter and I made the decision to change my family plan to ATT- Partly because of pricing and phones


I purchased 5 new phones from Walmart- I purchased the phones last monday online- I received an email from ATT with my account number and I thought everything was going smooth- The phones arrived last Thursday- Since then I have been trying to get my account active with ATT and it's been a NIGHTMARE!!- Several calls, a visit to a store and 2 faxes later- I still dont have ATT service- The Fraud dept keeps insisting that my accunt is fraudulent- I have faxed my ID to prove my identity and my utility bill to prove my address.


What else can I do?? Other than staying with Verizon?



Message 1 of 3
Community Manager

Re: Nightmare Trying to Open an account



Welcome to the forum!


I'm so sorry to hear you're having such a hard time transitioning your lines. If you don't mind, please send us a private message by clicking here. Please include your name, phone number, email address, and the best time to reach you. If you happen to know your AT&T account number, that would be helpful, too.


Keep an eye on the little blue envelope icon at the top right corner of your screen for a reply. In the meantime, please let me know if there's anything else I can do or if you have any additional questions or concerns!



Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Community Support

Re: Nightmare Trying to Open an account



We received your private message and one of our managers will be reaching out to you shortly.




Nicole K.

AT&T Customer Care

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