Nightmare Trying to Open an account

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Nightmare Trying to Open an account

So here is my story

 

I have been with Verizon for 15 plus years (Since the company name was Primeco)- Over the years I have added persons to my account, wife, parents, etc... Now I am getting a new phone for my daughter and I made the decision to change my family plan to ATT- Partly because of pricing and phones

 

I purchased 5 new phones from Walmart- I purchased the phones last monday online- I received an email from ATT with my account number and I thought everything was going smooth- The phones arrived last Thursday- Since then I have been trying to get my account active with ATT and it's been a NIGHTMARE!!- Several calls, a visit to a store and 2 faxes later- I still dont have ATT service- The Fraud dept keeps insisting that my accunt is fraudulent- I have faxed my ID to prove my identity and my utility bill to prove my address.

 

What else can I do?? Other than staying with Verizon?

 

Help!!

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Community Manager

Re: Nightmare Trying to Open an account

Hello, DDEVARON!

 

Welcome to the forum!

 

I'm so sorry to hear you're having such a hard time transitioning your lines. If you don't mind, please send us a private message by clicking here. Please include your name, phone number, email address, and the best time to reach you. If you happen to know your AT&T account number, that would be helpful, too.

 

Keep an eye on the little blue envelope icon at the top right corner of your screen for a reply. In the meantime, please let me know if there's anything else I can do or if you have any additional questions or concerns!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Community Support

Re: Nightmare Trying to Open an account

Hi DDEVARON,

 

We received your private message and one of our managers will be reaching out to you shortly.

 

Thanks,

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button. We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

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