12-18-2013 5:15 AM
My wife was eligible for an upgrade and chose the Next option by mistake last month. The result - I am paying $25 a month for 20 months for an iPhone 5c even though I wanted to do the two year commitment, which would have cost just $99 total. The Next option also required a $99 payment. I called customer support to see if I could change but was told it was too late. Why is this company so inflexible?
12-18-2013 5:33 AM
12-18-2013 6:45 AM
12-18-2013 8:43 AM
The customer service rep mentioned that to me also. I didn't know that I had the installment option until today, long after the 14 days. I'm OK with phone but the terms are terrible.
the next plan is based on the full retail price of the device, not the subsidized cost, full retail for a 5C starts at 599.99 for the 16GB. In addition the phone can be upgraded at 12 months instead of 24 months. The catch is that you need to trade in the current phone in good condition and working. Verizon and T-Mobile have similar plans
12-18-2013 9:16 AM
AT&T wants to make sure you're comfortable with the details of the upgrade, so as a final added measure, AT&T usually emails you, something like it shows here, ( http://www.att.com/esupport/article.jsp?sid=KB4133
Now, since that's not really helpful going forward, I might reccomend this instead .
The new plans we have available, gives customers a discount from being under the typical 2 year contract,
That's designed to help make the AT&T next more palatable.
If I remember right, you can also visit an AT&T store, and they can accelerate the payment, and you can pay off the rest of the phone, unlock it, sell it and get access to another upgrade.
12-21-2013 4:48 AM
12-24-2013 11:30 AM
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!