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Posted Feb 16, 2014
8:22:43 AM
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New Service

I tried to order new service through the at&t website yesterday and it keeps saying there is no service in my are for the zipcode(24279) I entered. I chatted with online support and they told me to call and order new service and when I called they also told me it was showing no service in that area. I instructed them that there is indeed service in this area because I have many friends and family that have service through at&t. I was then told there was problem a glitch in the system that wasn't letting me order service. Could anyone help me in getting this matter resolved.

I tried to order new service through the at&t website yesterday and it keeps saying there is no service in my are for the zipcode(24279) I entered. I chatted with online support and they told me to call and order new service and when I called they also told me it was showing no service in that area. I instructed them that there is indeed service in this area because I have many friends and family that have service through at&t. I was then told there was problem a glitch in the system that wasn't letting me order service. Could anyone help me in getting this matter resolved.

New Service

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Feb 18, 2014 9:18:42 AM
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Scholar

Is there a local AT$T store in your area? Maybe try there..

Is there a local AT$T store in your area? Maybe try there..

I think there are giant mushrooms. That visit earth in intergalactic spaceships,spying on us.

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Feb 18, 2014 9:26:02 AM
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Community Manager

Hello @trav2448 Welcome to the forums.

 

An AT&T store is a great suggestion, we also have a team of amazing Social Media Care managers that can help you, you can send us a private message by clicking here. Please include your full name, phone number and the best time you can be reached.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello @trav2448 Welcome to the forums.

 

An AT&T store is a great suggestion, we also have a team of amazing Social Media Care managers that can help you, you can send us a private message by clicking here. Please include your full name, phone number and the best time you can be reached.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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