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Posted Sep 20, 2013
7:20:33 PM
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New Service Scam Alert !!!

In November 2012 i was looking at different plans because I was looking at buying my wife a iPad3 with data. I went into a AT&T corporate story and was told if I changed to the a new plan for both phone I would pay $100 instead of the $150 and I could add a ipad for $10 more amonth. So I had the salesmen that told me to change to change it to that plan. Come to find out my bill was still $150 amonth and not $100. I called the store and the manager told me they could call me back and NEVER DID. I called AT&T on the phone and was told basically thats what I get for going into a store and not calling them first. I dont understand how a manager of the store or AT&T knows what was said and notes put in my account and still not make it  RIGHT?? Im Sorry, they gave my wife unlimited data as a way to say Sorry. But, she hardly uses her data plan compared to me!!!! What ever happened to customer service? What happened to making a WRONG INTO A RIGHT??? This is one of many reasons why I'll propably be change cell phone companies once my contract is up!!!

In November 2012 i was looking at different plans because I was looking at buying my wife a iPad3 with data. I went into a AT&T corporate story and was told if I changed to the a new plan for both phone I would pay $100 instead of the $150 and I could add a ipad for $10 more amonth. So I had the salesmen that told me to change to change it to that plan. Come to find out my bill was still $150 amonth and not $100. I called the store and the manager told me they could call me back and NEVER DID. I called AT&T on the phone and was told basically thats what I get for going into a store and not calling them first. I dont understand how a manager of the store or AT&T knows what was said and notes put in my account and still not make it  RIGHT?? Im Sorry, they gave my wife unlimited data as a way to say Sorry. But, she hardly uses her data plan compared to me!!!! What ever happened to customer service? What happened to making a WRONG INTO A RIGHT??? This is one of many reasons why I'll propably be change cell phone companies once my contract is up!!!

New Service Scam Alert !!!

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Sep 21, 2013 4:36:13 AM
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ACE - Professor

I would recommend you send a private message to AT&T Customer Care using the link below.

https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

I would recommend you send a private message to AT&T Customer Care using the link below.

https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New Service Scam Alert !!!

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