Network loss in same location two nights at approx. same time-Des Moines/Urbandale, IA

Contributor

Network loss in same location two nights at approx. same time-Des Moines/Urbandale, IA

[ Edited ]

1.  I have an HTC One and the Mark the Spot app isn't compatible.

 

2. Last Thursday and again tonight, I lost all network connectivity on my phone at Merle Hay Mall (3850 Merle Hay Rd) in Des Moines (50322 zip) at about 10:20pm for nearly 40 minutes.  I was trying to access an app to book a taxi and lost the app and the ability to call!  

 

3. Restarted phone, nothing.  Would eventually get some bars back, but instead of 4g on notification bar, it would bounce from E to G and data was crawwwwwwllllllinggggg.

 

Can you PLEASE look into this and get this fixed?  It was pretty hot tonight and, fortunately, I was finally able to get a call out.

 

Thanks!

Message 1 of 3 (461 Views)
ACE - Professor

Re: Network loss in same location two nights at approx. same time-Des Moines/Urbandale, IA

Hi there!

That's not good! Smiley Sad

Please give customer service a call and file a network trouble ticket.The can be reached at:

Customer Support: 1-800-331-0500
For hearing or speech impaired: 1-866-241-6567
After hours Support:. 1-866-801-3600
~Sunshine Smiley Happy
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 3 (404 Views)
Highlighted
Explorer

Re: Network loss in same location two nights at approx. same time-Des Moines/Urbandale, IA

Same here.  Lost data while in Des Moines on Ingersoll and still don't have it in Urbandale.  Called Tech Support they said there are data outages in Des Moines. My wife's iPhone 5 works though. 

Message 3 of 3 (340 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.

Additional Support