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Posted Aug 9, 2013
10:10:01 PM
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My account is not commissionable?

So I just set up an account today with some friends (it was a mobile share). I also carried over upgrade eligibility.  I went into Best Buy and they said the account was not commissionable, meaning they wouldn't make any money from AT&T, for selling me the phone.  The apologized profusely and said that it happens sometimes to random AT&T accounts and no one from AT&T will give them a straight answer as to why it does that.  My account is set up as a business account although we aren't a business, but Best Buy said they'll sell phones to business accounts all the time.  Anyone else have this problem?

So I just set up an account today with some friends (it was a mobile share). I also carried over upgrade eligibility.  I went into Best Buy and they said the account was not commissionable, meaning they wouldn't make any money from AT&T, for selling me the phone.  The apologized profusely and said that it happens sometimes to random AT&T accounts and no one from AT&T will give them a straight answer as to why it does that.  My account is set up as a business account although we aren't a business, but Best Buy said they'll sell phones to business accounts all the time.  Anyone else have this problem?

My account is not commissionable?

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Aug 12, 2013 6:12:44 AM
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Community Manager

Hello wmr131, welcome to the forum!

 

Just to clarify, are you saying Best Buy couldn't sell you the phone you wanted?


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Hello wmr131, welcome to the forum!

 

Just to clarify, are you saying Best Buy couldn't sell you the phone you wanted?


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*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Aug 14, 2013 9:26:58 AM
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I have a related question: I am a retiree from an AT&T legacy company and I get a discount off my monthly bill. I am eligible for an upgrade and can get a much better deal from a reseller on the phone (Walmart 97 cents, AT$T $99.99 for the same phone. If I buy from Walmart will my phone be non-commisionalble or will I lose my retiree discount if I sigh a 2 years extension at walmart.

I have a related question: I am a retiree from an AT&T legacy company and I get a discount off my monthly bill. I am eligible for an upgrade and can get a much better deal from a reseller on the phone (Walmart 97 cents, AT$T $99.99 for the same phone. If I buy from Walmart will my phone be non-commisionalble or will I lose my retiree discount if I sigh a 2 years extension at walmart.

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Aug 14, 2013 10:13:56 AM
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Buying from Walmart is no different than buying from AT&T store. If your account is not commissionable, it is what it is. Buying from Walmart doesn't make it that way.
When you buy from Walmart, your discount remains on your account.
This is a user to user forum. I am a user, just like almost everyone else on the site.
Buying from Walmart is no different than buying from AT&T store. If your account is not commissionable, it is what it is. Buying from Walmart doesn't make it that way.
When you buy from Walmart, your discount remains on your account.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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