10-01-2013 8:45 AM
I recently moved to a new house and can't get my microcell to connect to the internet. I have had it reconfigured, updated it with my new location, but none of that seems to matter because it won't even connect to the internet. In my old house (with a different modem) everything worked just fine. I'm not sure if it's a modem issue (it's a Cisco modem) or something happened to my microcell. It powers up just fine, but when it's connected directly to the modem, it doesn't get an internet signal. I've tried powering down all the devices, resetting the microcell, etc.
Has anyone had this problem?
01-17-2014 8:31 PM
It is the exact issue as the OP. Directly connected to the modem. Comcat ISP. Internet works fine wireless or when plugged in via ethernet cable.
01-17-2014 9:03 PM
Ok. So you have your MicroCell connected directly to the gateway and not the router. That rules out any configuration issues with the router. If the ethernet light on the MicroCell isn't green, then there's no connection. Have you tried a different ethernet cable or made sure the cable is snugly in place?
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