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Posted Oct 15, 2013
4:43:12 AM
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Lumia 920 still hasn't found GDR2 Update

Hi, I have a lumia 920 and it still has not picked up the GDR2 update. I am still stuck on OS 8.0.10211.204. Is the update not rolling out to all areas at the same time? I live in central MA. Is the problem something with my phone? From reading in other threads on this site and WPCentral there seems to be a small group of us who just aren't getting the update. http://forums.wpcentral.com/nokia-lumia-920/244999-no-updates-available.html

 

Is there anything I can do to try and force the update? Not sure if it would matter but I bought my handset the day it was released, so it would be from the first batch sold by AT&T.

Hi, I have a lumia 920 and it still has not picked up the GDR2 update. I am still stuck on OS 8.0.10211.204. Is the update not rolling out to all areas at the same time? I live in central MA. Is the problem something with my phone? From reading in other threads on this site and WPCentral there seems to be a small group of us who just aren't getting the update. http://forums.wpcentral.com/nokia-lumia-920/244999-no-updates-available.html

 

Is there anything I can do to try and force the update? Not sure if it would matter but I bought my handset the day it was released, so it would be from the first batch sold by AT&T.

Lumia 920 still hasn't found GDR2 Update

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Oct 15, 2013 5:17:57 AM
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ACE - Professor

Check for Update when connected to various Wifi networks - perhaps the one(s) you're using now are somehow blocking the update due to firewalls or even content blockers.

 

Check for Update when connected to various Wifi networks - perhaps the one(s) you're using now are somehow blocking the update due to firewalls or even content blockers.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Lumia 920 still hasn't found GDR2 Update

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Oct 15, 2013 5:23:20 AM
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I've tried doing it multiple times over LTE and wifi, on my work's network (comcast) and on my home network (Verizon fios), so I don't think that is the issue.

I've tried doing it multiple times over LTE and wifi, on my work's network (comcast) and on my home network (Verizon fios), so I don't think that is the issue.

Re: Lumia 920 still hasn't found GDR2 Update

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Oct 15, 2013 9:45:38 PM
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in case it helps, our white 920 is firmware rev number 1232.5951.1249.0001 and radio software version is 1.0.202075.3 with hardware rev number 1.0.0.0. It's not picking up the GDR2 update on Wifi or LTE. What gives?

in case it helps, our white 920 is firmware rev number 1232.5951.1249.0001 and radio software version is 1.0.202075.3 with hardware rev number 1.0.0.0. It's not picking up the GDR2 update on Wifi or LTE. What gives?

Re: Lumia 920 still hasn't found GDR2 Update

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Oct 16, 2013 12:04:44 AM
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Scholar

Just google GDR3 and get both

Just google GDR3 and get both

I love Chicago

Re: Lumia 920 still hasn't found GDR2 Update

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Oct 16, 2013 4:18:37 AM
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You need to have GDR2 before you can get GDR3 through the developer preview program. Checked for updates this morning and still nothing.


 

You need to have GDR2 before you can get GDR3 through the developer preview program. Checked for updates this morning and still nothing.


 

Re: Lumia 920 still hasn't found GDR2 Update

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Oct 16, 2013 5:46:49 AM
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ACE - Professor

Not sure why you're not getting it. Have you called 611 to report that you're not getting it?

 

- report it by calling 611 on your phone

- PM http://forums.wireless.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773 as well.

 

 

Not sure why you're not getting it. Have you called 611 to report that you're not getting it?

 

- report it by calling 611 on your phone

- PM http://forums.wireless.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773 as well.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Lumia 920 still hasn't found GDR2 Update

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Oct 16, 2013 12:44:24 PM
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Did you guys get your updates yet??
Did you guys get your updates yet??

Re: Lumia 920 still hasn't found GDR2 Update

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Oct 17, 2013 10:54:13 AM
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Last checked yesterday evening (PST), no update available.... Smiley Sad

Last checked yesterday evening (PST), no update available.... Smiley Sad

Re: Lumia 920 still hasn't found GDR2 Update

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Oct 18, 2013 7:31:39 AM
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Hello everyone,

 

As suggested, please send us a private message, we have an amazing social media management team that will to everything they can to help.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello everyone,

 

As suggested, please send us a private message, we have an amazing social media management team that will to everything they can to help.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Lumia 920 still hasn't found GDR2 Update

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Oct 18, 2013 1:33:19 PM
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FYI - Just got a new Nokia Lumia 1020 on Monday, an upgrade from a fairly old Samsung Focus. On Tuesday morning, I noticed many updates in the Apps Store. These ended up being the GDR2 update I believe...Would like to get the GDR3 update sometime soon....

FYI - Just got a new Nokia Lumia 1020 on Monday, an upgrade from a fairly old Samsung Focus. On Tuesday morning, I noticed many updates in the Apps Store. These ended up being the GDR2 update I believe...Would like to get the GDR3 update sometime soon....

Re: Lumia 920 still hasn't found GDR2 Update

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Oct 19, 2013 2:16:07 PM
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Thanks for suggestion, just sent a private message to  AT&T customer care.  

 

Every time I check "software update" under settings, whether I'm on work or home WiFi or on LTE, my phone says my software is up-to-date. Reps at two AT&T stores couldn't explain, just said "be patient," or that I could hard reset the phone and check again. Frequent poster on WPCentral forums also suggested a hard reset.  A pain, but wouldn't be the end of the world.

Thanks for suggestion, just sent a private message to  AT&T customer care.  

 

Every time I check "software update" under settings, whether I'm on work or home WiFi or on LTE, my phone says my software is up-to-date. Reps at two AT&T stores couldn't explain, just said "be patient," or that I could hard reset the phone and check again. Frequent poster on WPCentral forums also suggested a hard reset.  A pain, but wouldn't be the end of the world.

Re: Lumia 920 still hasn't found GDR2 Update

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Oct 20, 2013 5:55:27 AM
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ACE - Professor

kxcd wrote:

.Would like to get the GDR3 update sometime soon....


That's not even released to carriers or OEMs yet. The preview is installable now if you are a dev, but it's not the final bits.


kxcd wrote:

.Would like to get the GDR3 update sometime soon....


That's not even released to carriers or OEMs yet. The preview is installable now if you are a dev, but it's not the final bits.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Lumia 920 still hasn't found GDR2 Update

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Oct 31, 2013 5:34:19 AM
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Here we are on the 31st, and still no update on the one White Nokia 920. ATT told me to contact Nokia and Microsoft. both companies told me to contact ATT.  

 At this point, I have no idea what to do..... Smiley Sad

Here we are on the 31st, and still no update on the one White Nokia 920. ATT told me to contact Nokia and Microsoft. both companies told me to contact ATT.  

 At this point, I have no idea what to do..... Smiley Sad

Re: Lumia 920 still hasn't found GDR2 Update

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Oct 31, 2013 5:37:36 AM
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ACE - Professor

MikadoWu wrote:

Here we are on the 31st, and still no update on the one White Nokia 920. ATT told me to contact Nokia and Microsoft. both companies told me to contact ATT.  

 At this point, I have no idea what to do..... Smiley Sad


Is this some kind of special variant of the 920 (ie, a developer phone, etc?) or did you just get it from AT&T as a normal contract phone. If that's the case there isn't anything special about the color, it should find the update.

 

On wifi, when you check for update it says what?

 

And what version of the OS are you running now (settings, about this phone?)


MikadoWu wrote:

Here we are on the 31st, and still no update on the one White Nokia 920. ATT told me to contact Nokia and Microsoft. both companies told me to contact ATT.  

 At this point, I have no idea what to do..... Smiley Sad


Is this some kind of special variant of the 920 (ie, a developer phone, etc?) or did you just get it from AT&T as a normal contract phone. If that's the case there isn't anything special about the color, it should find the update.

 

On wifi, when you check for update it says what?

 

And what version of the OS are you running now (settings, about this phone?)

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Lumia 920 still hasn't found GDR2 Update

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Oct 31, 2013 6:10:40 AM
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Edited by MikadoWu on Oct 31, 2013 at 6:11:31 AM

This is a standard ATT Nokia 920.  I have 6 920's on my plan and this is the only one that has yet to receive the update.  The software version is up to date, prior to GDR2-AMber.

 

When I click update, it says, no updates available.

This is a standard ATT Nokia 920.  I have 6 920's on my plan and this is the only one that has yet to receive the update.  The software version is up to date, prior to GDR2-AMber.

 

When I click update, it says, no updates available.

Re: Lumia 920 still hasn't found GDR2 Update

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Nov 1, 2013 11:57:33 AM
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Voyager
I was also given the runaround with which company to call. I was finally able to talk to a support manager who tried to figure out why my phone wasn't finding the update. Her final conclusion was to just bring it to an AT&T retailer to have them flash the phone to see if it would work. Very reluctant to lose all my data even though things are backed up.

I still keep checking everyday just in case.
I was also given the runaround with which company to call. I was finally able to talk to a support manager who tried to figure out why my phone wasn't finding the update. Her final conclusion was to just bring it to an AT&T retailer to have them flash the phone to see if it would work. Very reluctant to lose all my data even though things are backed up.

I still keep checking everyday just in case.

Re: Lumia 920 still hasn't found GDR2 Update

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Nov 12, 2013 2:44:59 PM
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Have you had any luck yet?  I have a similar issue with my 920.  I've thought about trying the hard reset, has that worked for any of you?

Have you had any luck yet?  I have a similar issue with my 920.  I've thought about trying the hard reset, has that worked for any of you?

Re: Lumia 920 still hasn't found GDR2 Update

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