Lenovo a390 won't work with AT&T prepaid . Why

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Lenovo a390 won't work with AT&T prepaid . Why

I have a go phone sim from AT&T and I just bought the Lenovo a390 but  the sim is not working in a390 any one knows why? Please help

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Community Manager

Re: Lenovo a390 won't work with AT&T prepaid . Why

Hello, Fromtari! Welcome to the forums!

 

I just wanted to let you know that I have sent you a private message. To view it, simply click on the little blue envelope at the top right corner of your screen.

 

As for why the Lenovo a390 isn't working with the prepaid AT&T SIM card, it's possible that the device is locked. If that's the case, you may need to contact the manufacturer for the unlock code.

 

Let me know if this helps!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Scholar

Re: Lenovo a390 won't work with AT&T prepaid . Why

Per this:

http://www.gsmarena.com/lenovo_a390-5450.php

 

You have a non-Americas Europe/Asia/Rest of the World phone. This phone WILL NOT work in the Americas because it lacks the Americas 850/1900 GSM/UMTS bands. You need to use the SIM card in a phone that has the Americas bands (quad-band).

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