10-15-2013 9:44 PM
Here is all the information I pulled for you that you should need to unlock. Good Luck!
Unlock your device
Once you've determined the type of unlock you need, view the instructions below for your specific need.
You can submit a request online to unlock your device to work on another carrier's network. Simply visit us at Device Unlock to review the requirements and then submit an AT&T Mobile Device Unlock request. Requests may be completed within 48 hours, but may take as long as five business days.
Forgot PIN or password to unlock your device screen
If you have forgotten your screen unlock PIN or password, use our Troubleshoot & Resolve tool for instructions for your specific device.Forgot pattern to unlock your device
If you forget your screen unlock pattern, you will need to a pattern reset to unlock your screen. Use ourTroubleshoot & Resolve tool to get device-specific instructions for performing a pattern reset.
Unlock SIM or PUK
SIM Lock PIN code
When enabling SIM Lock on your device, your device will prompt you to enter the PIN:
For instructions to enable SIM Lock, consult your device's User Manual. To download a copy, visit the Device How-To center and select User Guide.PUK code
If the SIM Unlock PIN code is entered incorrectly three times, the SIM card will lock, and you will need to get a PUK (PIN Unlock Key) code from to unlock your SIM card.
You can get the PUK code online by following these steps:
10-21-2013 7:41 AM
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!