10-01-2013 9:05 AM
10-01-2013 10:56 AM
In the last week both iPhones on my plan have been having issues sending messages. It will go about halfway through the sending stage and then stay there. At that point we have to reboot the phones in I order to push the messages through. Both phones are set to send as SMS if iMessage doesn't work but it's not auto switching. We live just outside of Albuquerque in Rio Rancho, NM. Is there a known issue in the area? Anyone have any ideas as to what is going on?
Also, when I signed up, over a year ago, I was advised id be elg. for an upgrade in 20 months. I heard that it's now 24 months? Is this true? And if so do they not honor the agreement that was made at the time of signing up? If I've had my phone over a year (minus an insurance claim I made) shouldn't I be elg. for the financing option? My acct just says I am not elg at this time.
IMessage service is provided by Apple, so if there is an issue it is most likely with Apple's iMessage servers. Now, if this only happens when you are on cellular data and does not happen when on wifi, that might indicate as issue with cellular data.
Regarding upgrade eligibility, yes it has been changed to 24 months. Whether you will still be eligible at 20 months depends on when your current contract expires. If it expires before March 1st, 2014, you should still be eligible for an upgrade at 20 months. If it expires after that date, your eligibility has probably been extended to 24 months. As for being eligible for the financing option, I presume you mean the AT&T Next program. You won't be eligible for Next until your current contract expires.
10-03-2013 6:57 AM
I am having the same issue with only 1 of the 7 idevices I have - my iPhone 5 will not send an imessage. Not sure what the issue is
10-03-2013 7:07 AM - edited 10-03-2013 7:25 AM
Hey try this - go to settings, general, reset (don't get nervous here) and then reset Network Settings - this will remove any saved wifi passwords and reset your network settings. This worked for me. I am now a happy camper.
10-03-2013 7:20 AM
Apple has said there is a fix coming.
10-03-2013 7:28 AM
My wife's iphone 5 had this happen last night. If a message can't be sent, either imessage or sms message, normally the message app times out, tells you it was unsuccessful and then you have the option of sending again. For some reason, when attempting to send an imessage and it can't successfully deliver it, the message app would not time out. From what I've seen on the web, this issue has apparently been around since iMessage was introduced but it seems to have gotten worse with ios7.
Clearly there are continuing issues with the iMessage service but the message app hanging and not timing out, I think, is an issue with the message app.
10-03-2013 9:30 AM
10-03-2013 11:26 AM - edited 10-03-2013 12:18 PM
The link Jeffster_1 posted above explains it all. Yes, manufacturer is aware of the issue and working on the fix. I've been seeing the same thing on my personal phone and I just have iMessage disabled until the fix is released.
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10-05-2013 12:30 AM
10-06-2013 11:39 AM
Here's the best solution I came across so far. It worked for me! visionariny.com/insights.html Hope that helps!
10-06-2013 6:51 PM
Resetting network settings, or following the instructions on your linked page, only helped me for about a day, then the problem would return.
I was in a discussion somewhere (here, Apple forums, or somewhere else, I'm not sure) where an observation was made that it appears that this problem is only happening to people who performed the update to iOS 7.0.2 OTA. Since I had done that and I was having the problem that seemed to fit. Also, my wife updated to iOS 7.0.2, but she did hers through iTunes, and she wasn't having the problem. I don't know if this is "fact" or just coincidence.
Taking a chance, and only losing about an hour to do so, I connected my iPhone 5 to iTunes and made a full backup of it. Next, I told iTunes to restore it to factory settings. That took about 15-20 minutes to download the iOS update from Apple, and then it restored. Once that finished, I let iTunes recover form the last full backup, so I really was only out the time it took. It has only been about 24 hours since I did that, and I haven't sent/received too many messages, but the problem hasn't returned for me yet.We'll see if I make it through another day or two before I start suggesting this to others to try...
10-06-2013 7:46 PM
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