Issue purchasing at Apple Store vs AT&T Store

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Issue purchasing at Apple Store vs AT&T Store

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Went to the Apple Store yesterday for my wife and I to get new iPhones. We wanted to add her to my AT&T account because she has verizon and their service is terrible in our place. Anyway we were able to upgrade mine and since her phone is from a different area code than mine we had to go over to the AT&T store to port her number over. Apparently they've only been able to do it from different area codes for a few weeks. So we go back to the Apple Store to buy her phone but they cannot locate her number in their database so basically we now have to wait for a few days to get her phone, leaving her without a phone since she's no longer a Verizon customer. The guy in the Apple Store called AT&T who said everything thing looked fine on their end. If I log into my AT&T account I see her number there.

 

We can just buy a phone from the AT&T store but we have an Apple gift card and are in a big money saving mode. I keep trying to purchase online from the Apple Store and every time I do the check eligibility feature I get an error code. I called the 1800 Apple number today and they basically said it could take a few business days for their databases to sync. That seems unacceptable in this day and age. I get it might take a little bit of time, but why a business day? Is someone coming into the Apple offices on Monday morning to manually do the update?

 

Has anyone had something like this happen? This is extremely aggravating.

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Community Manager

Re: Issue purchasing at Apple Store vs AT&T Store

Hello, Deac!

 

Thanks for posting. I'm sorry to hear that Apple's systems are preventing you from purchasing a phone for your wife.

 

If there is anything we can do to help, feel free to send us a private message by clicking here. In your message, you'll need to provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

Let me know if you have any other questions or concerns!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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