Iphone5s upgrade lies and incompetence

Iphone5s upgrade lies and incompetence

Another day went by and more incompetence from AT&T.

Since Friday I have been trying to upgrade to 32GB gold. I have grandfather unlimited global data roaming on my account.

AT&T policy states that the data plan can be grandfather when I upgrade.

Ordering thru apple website does not allow me to keep the data plan. AT&T told me that in order not to screw up the data plan. I have to buy from AT&T website or their store.

Since Friday, every time I place an order for gold iPhone 5s. The order either become space gray or cancelled immediately. I called AT&T several time on Friday and sat. Each time the order would get cancelled and I would still get charged. I went thru this loop 8 times on Friday/Saturday.

Finally AT&T gave up and send me an email on sat asked me to go to the store.

Sunday
Went to store and waited for over 40min. Guess what, they can't even order upgrade unless they delete my old data plan. Even though policy states that I can keep my plan, the store told me that once deleted I can't get it back.

In other w
Message 1 of 4
Expert

Re: Iphone5s upgrade lies and incompetence


Whycantivent wrote:
Another day went by and more incompetence from AT&T.

Since Friday I have been trying to upgrade to 32GB gold. I have grandfather unlimited global data roaming on my account.

AT&T policy states that the data plan can be grandfather when I upgrade.

Ordering thru apple website does not allow me to keep the data plan. AT&T told me that in order not to screw up the data plan. I have to buy from AT&T website or their store.

Since Friday, every time I place an order for gold iPhone 5s. The order either become space gray or cancelled immediately. I called AT&T several time on Friday and sat. Each time the order would get cancelled and I would still get charged. I went thru this loop 8 times on Friday/Saturday.

Finally AT&T gave up and send me an email on sat asked me to go to the store.

Sunday
Went to store and waited for over 40min. Guess what, they can't even order upgrade unless they delete my old data plan. Even though policy states that I can keep my plan, the store told me that once deleted I can't get it back.

In other w

recently upgrade with no problem on retaining the unlimited plan, although the gold appears to be out of stock until late october at all locations. You can also upgrade by going to a Apple store. Make sure the store you went to was a corporate store and not a franchise

Message 2 of 4
ACE - Master

Re: Iphone5s upgrade lies and incompetence


wingrider01 wrote:

Whycantivent wrote:
Another day went by and more incompetence from AT&T.

Since Friday I have been trying to upgrade to 32GB gold. I have grandfather unlimited global data roaming on my account.

AT&T policy states that the data plan can be grandfather when I upgrade.

Ordering thru apple website does not allow me to keep the data plan. AT&T told me that in order not to screw up the data plan. I have to buy from AT&T website or their store.

Since Friday, every time I place an order for gold iPhone 5s. The order either become space gray or cancelled immediately. I called AT&T several time on Friday and sat. Each time the order would get cancelled and I would still get charged. I went thru this loop 8 times on Friday/Saturday.

Finally AT&T gave up and send me an email on sat asked me to go to the store.

Sunday
Went to store and waited for over 40min. Guess what, they can't even order upgrade unless they delete my old data plan. Even though policy states that I can keep my plan, the store told me that once deleted I can't get it back.

In other w

recently upgrade with no problem on retaining the unlimited plan, although the gold appears to be out of stock until late october at all locations. You can also upgrade by going to a Apple store. Make sure the store you went to was a corporate store and not a franchise


Unlimited data with global data roaming? I'm not sure that is the grandfathered plan that can be kept when upgrading. I have the unlimited plan and it does not have global data roaming, at least that I know of.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 4
Expert

Re: Iphone5s upgrade lies and incompetence


sandblaster wrote:

wingrider01 wrote:

Whycantivent wrote:
Another day went by and more incompetence from AT&T.

Since Friday I have been trying to upgrade to 32GB gold. I have grandfather unlimited global data roaming on my account.

AT&T policy states that the data plan can be grandfather when I upgrade.

Ordering thru apple website does not allow me to keep the data plan. AT&T told me that in order not to screw up the data plan. I have to buy from AT&T website or their store.

Since Friday, every time I place an order for gold iPhone 5s. The order either become space gray or cancelled immediately. I called AT&T several time on Friday and sat. Each time the order would get cancelled and I would still get charged. I went thru this loop 8 times on Friday/Saturday.

Finally AT&T gave up and send me an email on sat asked me to go to the store.

Sunday
Went to store and waited for over 40min. Guess what, they can't even order upgrade unless they delete my old data plan. Even though policy states that I can keep my plan, the store told me that once deleted I can't get it back.

In other w

recently upgrade with no problem on retaining the unlimited plan, although the gold appears to be out of stock until late october at all locations. You can also upgrade by going to a Apple store. Make sure the store you went to was a corporate store and not a franchise


Unlimited data with global data roaming? I'm not sure that is the grandfathered plan that can be kept when upgrading. I have the unlimited plan and it does not have global data roaming, at least that I know of.


missed the global, I thought that paln was sunsetted years ago.

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