12-08-2013 7:22 PM
I have been with at&T for the past 5 years, I am very dissapointed with at&t . I Recently Purchased an iphone 5s from craigslist .The phone came with the box and all the accessories, since I had bad experiance in the past, I called at&t to verify the imei is clean and the phone is not reported. The at&t customer care gave me OK to purchase the phone and assured it had not black listed nor reported. Since the phone came with the original box and accessories I made the purchase and I was sure he is the original owner.
After 2 weeks the phone got shut off ,I called at&t and the customer care told me the phone has reported stolen and I no longer could use it. Then i tried explaining the representative that they gave me OK to purchase the phone and then as always they are not responsible.They wanted the original owner to call to activate the phone. of course his phone is not reachable . After continues calls to at&t i was helpless i had to make a police complaint .The police officer spoke to at&t and the officer learnt that the original owner trying to make an insurance fraud and the officer tried to explain it to the representative but he ignored and he was pointing craigslist.
It is extremely unfair to me and if this continues i think there will be more insurance frauds in future and at&t should have a investigation team to be fair with both sides and a system to trasfer owner ship.
I am helpless with spending $500.00 and the phone is of no use anymore. I want the community to be aware of this and I hope ATT takes some responsibilty in protecting there customers. ATT has to investigate theft complain and further investigate. It truly is very sad........
12-08-2013 8:09 PM
12-08-2013 8:24 PM
- edited 12-09-2013 2:18 PM
Where did you have "bad experience?" If you are willing to spend $500, you should have gone directly to the online or physical Apple Store to buy your iPhone 5S. Unless you still under contract, cannot upgrade.
12-09-2013 9:25 AM
Where did you have "bad experience?" If you are willing to spend $500, you should have gone directly to the online or physical Apple Store to buy your iPhone 5S. The iPhone 5S just came in September, why would anybody selling them on craigslist, now?
Why? Not to sound rude, but I can tell you why--as long as there are plenty of gullible people out there to get "entrapped" into a sale like that--and no disrespect to the OP BTW--these types of scams will continue to occur. And to all those folks who will say that we don't know the entire story yet--perhaps so, but I wouldn't be surprised if what the OP said really did occur the way he/she described it.
12-09-2013 11:20 AM
don't forget to report the seller to the local law enforcement agency and to craigs list, now that you know i tis reported stolen this needs to be done
12-10-2013 3:31 AM