Iphone 5 Extremely Slow 4G Data Speed

Iphone 5 Extremely Slow 4G Data Speed

[ Edited ]

I got my iphone 5 last week and have received extremely slow download speeds over 4G/3G. Less than 1mbps.. usually between 0.05mbps and 0.6mbps.

Even when doing simple google searches, the phone hangs for minutes at a time before loading.

I've tried

  1. Restoring the phone through iTUnes
  2. Clearing safari cookies/history
  3. Hard resetting
  4. Resetting network settings
  5. Trying a different browser
  6. Turning on/off LTE

It's odd, because during the first 50megabytes of data usage, it seemed fine. Then after that, the good download speeds almost vanished. Every now and then I'll get some good bursts of bandwidth, but most of the time it's me tearing my flippin' hair out.

 

Any ideas?

Message 1 of 17 (52,434 Views)
Master

Re: Iphone 5 Extremely Slow 4G Data Speed

What was your usage before the upgrade?  You might have used enough data that you are getting thottled?

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Message 2 of 17 (52,413 Views)

Re: Iphone 5 Extremely Slow 4G Data Speed

I have unlimited data, but I know AT&T begins to throttle at around 3gb. I'm nowhere near that. (approx. at 1gb. probably due to the bandwidth tests I've been doing) I usually average less than 700mb/mo. Every once in a while I'll peak at 1.5gb. (Very rarely though) I've already called AT&T to see if they were throttling me, and they stated they weren't.

Message 3 of 17 (52,409 Views)
Highlighted
Master

Re: Iphone 5 Extremely Slow 4G Data Speed

Try reseting your network settings.  Settings>General>reset>reset network settings.  You will need to re-enter any wifi passwords.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 4 of 17 (52,405 Views)

Re: Iphone 5 Extremely Slow 4G Data Speed

I've already done that (my #4 bullet).
Message 5 of 17 (52,400 Views)
Master

Re: Iphone 5 Extremely Slow 4G Data Speed

It may be time for a visit to the Genius bar at Apple.  www.apple.com/retail  They can check out the hardware or possibly the SIM.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 6 of 17 (52,355 Views)

Re: Iphone 5 Extremely Slow 4G Data Speed

[ Edited ]

I was afraid of that. I forgot to mention that I've already had the SIM card replaced. Too bad the closest apple retailer is about 5 hours away from my hometown. I may be taking a trip in a couple of weeks though... I'll get it replaced and hopefully if that doesn't fix it, a software update will.

 

Thanks for your help.

Message 7 of 17 (52,341 Views)
Mentor

Re: Iphone 5 Extremely Slow 4G Data Speed

Can you compare speeds with an other smart phone at the same location? It may be a tower problem..
Message 8 of 17 (52,164 Views)

Re: Iphone 5 Extremely Slow 4G Data Speed

Yes, my wife has an iphone 3gs and now she has a 5. On her 3GS she was getting good speeds, but it seems that her iphone 5 is also getting shotty speeds. Sometimes the speed is great, and other times it's painfully slow. I wonder if it is just a network problem in this area from the 4G network...

Message 9 of 17 (52,052 Views)
Contributor

Re: Iphone 5 Extremely Slow 4G Data Speed

Does it differ by time of day?

If I use my iphone at 6 am, it seems fine, but during normal hours it is the slowest thing in the world, sometimes so bad I can't even check my email.  That is because AT&T sells service faster than it provides coverage.  There are so many people using it it gets clogged up.

i am very unhappy with them, Tmobile is just as bad.  It is seriously time to find a better cell phone company.

Message 10 of 17 (51,949 Views)
Contributor

Re: Iphone 5 Extremely Slow 4G Data Speed

I am in Minneapolis and I upgraded from iPhone 4 to the iPhone 5. I always got pretty decent 3G coverage with my iPhone 4 and was happy with the speeds in general.

 

LTE coverage around Minneapolis/St. Paul is spotty, but that's to be expected since AT&T has only been deploying LTE here for about a month. When I get an LTE signal, the speeds are generally impressive but sometimes is not any better than 3G.

 

4G coverage is a little more prevalent, but it is even shoddier service. Like the OP stated, sometimes I cannot use the 4G signal for data at all because it will crawl at .01-.05 Mb/s, even with good or great signal strength.

 

It is rather pathetic and disappointing that I am left with a phone that is sometimes fast, but in general is slower than my previous phone and sometimes downright unusable. I think it would be less of an issue if I could turn off both 4G and LTE on my iPhone5 to receive a usable 3G signal, but it only gives me the option to turn off LTE.

Message 11 of 17 (51,878 Views)
Teacher

Re: Iphone 5 Extremely Slow 4G Data Speed

Exactly what I was thinking...I wish we had an option to just use 3G...especially in places where 4G/LTE is not available. We have no 4G here at all in New Mexico (coming soon, but not soon enough!). I just want to use my phone because I pay for the service every month-- and heck, that's not cheap!
Message 12 of 17 (51,442 Views)

Re: Iphone 5 Extremely Slow 4G Data Speed

I'm guessing it was the service in my area. After a few days, the data speeds slowly started to improve and now they are 10 times better than what I was seeing before.


I was beginning to think it was the iphone 5.

 

So I'm not sure if it was the 4G network or some type of synchronization problem with the service and the phone.

 

 

Message 13 of 17 (50,838 Views)
Contributor

Re: Iphone 5 Extremely Slow 4G Data Speed

I am having unusable 4g in the north metro in Minneapolis. It was working great up until 10/15, then suddenly it slowed to a crawl. iPhone 5.

 

This is a major suburb of minneapolis.  My Verizon ipad on 3G has no trouble.

 

It will be a serious problem if I cannot use my phone for data in my own city. I have the unlimited plan, and the phone shows I've only used 79MB since I received the phone. I've reset the network settings and that didn't help at all. If I'm lucky, I can load Twitter after about a one minute delay. That's how bad it is. Web? Forget it. Internet radio? Forget it.

 

When I go down to Minneapolis, I get LTE or 4G service that is snappy and fast. So this is an AT&T issue.

 

I am still under the 30 day return policy and I love everything about this phone, but if I have to return it and get a Verizon version I may have to do so. How incredibly frustrating. 

Message 14 of 17 (50,684 Views)
ACE - Master

Re: Iphone 5 Extremely Slow 4G Data Speed


mnsue wrote:

I am having unusable 4g in the north metro in Minneapolis. It was working great up until 10/15, then suddenly it slowed to a crawl. iPhone 5.

 

This is a major suburb of minneapolis.  My Verizon ipad on 3G has no trouble.

 

It will be a serious problem if I cannot use my phone for data in my own city. I have the unlimited plan, and the phone shows I've only used 79MB since I received the phone. I've reset the network settings and that didn't help at all. If I'm lucky, I can load Twitter after about a one minute delay. That's how bad it is. Web? Forget it. Internet radio? Forget it.

 

When I go down to Minneapolis, I get LTE or 4G service that is snappy and fast. So this is an AT&T issue.

 

I am still under the 30 day return policy and I love everything about this phone, but if I have to return it and get a Verizon version I may have to do so. How incredibly frustrating. 


Highly suggest you use the Mark the Spot app and report where you are having slow download speeds.  The data from that app does get sent to the network engineers and they do use it so If it is a network issue, there is a good chance they can use that data to fix it.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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