01-22-2014 7:55 AM
Purchased an insurance plan for my new LG G2 phone. Sounded great that my phone was protected against accidental damage for a premium of 6.99 a month but was never told about the 199.00 dollar deductable ! Nice scam from AT&T after being a customer for as long as AT&T has been in business !
So now this phone is gonna cost me 900 dollars. The shame on me is that I was gonna leave AT&T and go with a trac phone or straight talk for less than 50 dollars a month! My mind is made up when my plan is done so am I with AT&T Overpriced for nothing better than a 50 dollar plan. Thanks AT&T for respecting me as a loyal customer!
01-22-2014 8:46 AM
01-22-2014 12:07 PM
Yeah kpryan1982, I see that a lot. Never mind, that they would've paid more without the insurance, but it's definetly hard for people envision the ~$400 discount AT&T provided with a contract that they expect to pay back over 2 years, and of course would never pay the non-discount rate. In some ways, I see people not respect the phones as much because they treat them like they're really only $100 devices
If you really think that insurance is a rip off, cancel it, considering the $50-100 you paid over the months as a write off and look at the alterntives.
01-22-2014 12:41 PM
01-22-2014 3:30 PM - edited 01-22-2014 3:31 PM
So is it the amount or the deductible itself that is upsetting you? If it's the deductible itself, then I really don't understand your anger toward AT&T. I do not know of any insurance that doesn't have a deductible of some amount. If you need/want wireless phone insurance you simply have to accept the fact that a deductible goes along with it....
01-23-2014 2:35 AM
01-23-2014 3:24 AM
Eileen, it's the fact that OP was misled by the salesperson. OP was told cost of insurance was $7/mo. But the deductible makes up most of the cost of insurance. Salesperson should state in no uncertain terms what the cost of insurance is, ie premiums plus deductible, before signing the customer up. The salesperson failed to do this In OPs case. Its very reasonable for OP to be upset, in fact he should be, don't see how any could fail to understand that.
I can understand being a little upset that the rep didn't specifically mention the deductible.
However, like Eileen said, insurance deductibles are common, so it's not like this is a foreign concept. Also, the full terms of insurance are readily available, so unless the customer needed to use their insurance the minute they stepped out of the store, the full blame of the lack of information can not be place on the rep.
01-23-2014 5:00 AM
01-23-2014 6:29 AM
The problem is that this happens all the time. They can't sell this insurance in an honest way, because the deductible is unreasonably high. For one salesperson to mess up one time is understandable. That's not what we are talking about here- we are talking about a product that's being sold through deception on regular basis. It's a shame.
How is the deductible unreasonably high? For most people, it's about the same amount they would pay if they were to get an upgrade price on another device.
If you'll pay AT&T $200 for an iPhone 5 (for example) as soon as it's released, I don't see how it's unreasonable to pay $200 to replace it if you drop it in the toilet (speaking from experience here...)
01-23-2014 6:50 AM
01-23-2014 7:36 AM - edited 01-23-2014 7:36 AM
It's unreasonable because you're paying to insure the device. Keep in mind most people with insurance never file a claim. You pay the $200 deductible on top of your premiums. The deductible alone is the same amount you paid for the device in the first place. If its not unreasonable, why do att employees regularly fail to inform the customer of the deductible at point of sale?
The OP should have received the terms of service for the Insurance at the point of sign up, if not, they are clearly listed on AT&T's website. While I agree with you that the OP should have been informed of the deductable amount for the device, I believe that it is also the customers responseability to look into what they are signing up for as well. Most of the corporate AT&T stores that I've gone to all have pamflits that explain the TOS as well as the overall cost of the insurance.
01-23-2014 7:55 AM
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!