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In Store, Online Chat, Over the Phone?


In Store, Online Chat, Over the Phone?

Does anyone else have a preference as to which sales support you would rather use?


I myself give Kudos to AT&T for bringing forth online chat. The AT&T website itself I find far from user friendly, so having someone there to help guide you through, eliminates what otherwise would be a great frustration. I do wish though that their online staff did have access to our account information for rate plans, bills. There is no question there are more available options to choose from online. One stop shop & Tune up sounds excellent to me. All while never leaving the comfort of my home.


I have my opinion on stores and calling as well, but would like to hear the opinions of others.


Message 1 of 5
Community Manager

Re: In Store, Online Chat, Over the Phone?

I always prefer face to face interactions, so the store for me.



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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5

Re: In Store, Online Chat, Over the Phone?

The online staff are great but the att store is less than friendly a d acts as though they are doing you a favor to do their job.
Message 3 of 5
ACE - Professor

Re: In Store, Online Chat, Over the Phone?

Depending on what the inquiry is about, I generally prefer in this order:


1) Phone

2) Store

3) Live chat/e-mail

~Sunshine Smiley Happy
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 5

Re: In Store, Online Chat, Over the Phone?

I prefer online chat. Which has been amazing through every other provider but at&t. I'm always told they can't help me after they waste about 40 minutes of my time.
Message 5 of 5
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