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Posted Jan 17, 2014
11:18:57 PM
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INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL
A similar issue is described in detail on this Apple forum: https://discussions.apple.com/message/11836349#11836349 Just recently purchased the iPhone 5s and am using the Microcell. I have the OPPOSITE problem as described in the above thread in that it's the RECEIVING end of the call that is getting garbled distortion (hearing every other word) despite all bars (or dots) being solid on my end, whereas my audio is perfect. AT&T is sending a new MCell, but I have my doubts that will fix the issue. I even upgraded my ISP to over twice the bandwidth to no avail. I thought it might be a problem with my bluetooth noise canceling, but I powered it off during the problem call and the distortion continued on their end. The only way it stops it to end the call and redial. It is strange that it's only the receiving end that is getting the garbled. I would appreciate any and all feedback as to possible causes!!! I use this for business and this is unacceptable.
A similar issue is described in detail on this Apple forum: https://discussions.apple.com/message/11836349#11836349 Just recently purchased the iPhone 5s and am using the Microcell. I have the OPPOSITE problem as described in the above thread in that it's the RECEIVING end of the call that is getting garbled distortion (hearing every other word) despite all bars (or dots) being solid on my end, whereas my audio is perfect. AT&T is sending a new MCell, but I have my doubts that will fix the issue. I even upgraded my ISP to over twice the bandwidth to no avail. I thought it might be a problem with my bluetooth noise canceling, but I powered it off during the problem call and the distortion continued on their end. The only way it stops it to end the call and redial. It is strange that it's only the receiving end that is getting the garbled. I would appreciate any and all feedback as to possible causes!!! I use this for business and this is unacceptable.

INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 21, 2014 9:02:10 AM
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ACE - Professor

I seriously doubt that WiFi would interfere with the Mcell or your cellphones.  AT&T cellphones operate on 850 MHz and 1900 MHz frequencies.  WiFi operates on 2400 MHz and 5000 MHz frequencies.  Bluetooth operates on 2400 MHz also but is specifically designed to coexist and not interfere with WiFi.

 

I'm trying to piece together your ISP history vs. your Mcell problem.  You said you just switched from DSL to cable internet.  You also said you had problems with your ISP a few years ago even after switching to Verizon.  Were you trying to use Verizon's Range Extender on the DSL or another ISP other than the one you now have? 

 

Please post your ISP history (who and when) vs. your femtocell usage (Mcell & Range Extender).  I'm willing to bet Otto's life that your issue is ISP related and not related to the Mcell but a clear understanding of the requested information will clarify this.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

I seriously doubt that WiFi would interfere with the Mcell or your cellphones.  AT&T cellphones operate on 850 MHz and 1900 MHz frequencies.  WiFi operates on 2400 MHz and 5000 MHz frequencies.  Bluetooth operates on 2400 MHz also but is specifically designed to coexist and not interfere with WiFi.

 

I'm trying to piece together your ISP history vs. your Mcell problem.  You said you just switched from DSL to cable internet.  You also said you had problems with your ISP a few years ago even after switching to Verizon.  Were you trying to use Verizon's Range Extender on the DSL or another ISP other than the one you now have? 

 

Please post your ISP history (who and when) vs. your femtocell usage (Mcell & Range Extender).  I'm willing to bet Otto's life that your issue is ISP related and not related to the Mcell but a clear understanding of the requested information will clarify this.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 21, 2014 9:51:00 AM
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ACE - Master

Would you quit betting my life!Smiley Surprised Someone is going to collect and then you'll have to deal with my wife.

 

Seriously tho, Avedis53's suggestion about giving us more detail would be extremely useful. As we've stated before, practically all call quality issues are ISP related which can be very difficult to resolve because it involves the ISP in lending a hand.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Would you quit betting my life!Smiley Surprised Someone is going to collect and then you'll have to deal with my wife.

 

Seriously tho, Avedis53's suggestion about giving us more detail would be extremely useful. As we've stated before, practically all call quality issues are ISP related which can be very difficult to resolve because it involves the ISP in lending a hand.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 21, 2014 10:07:00 AM
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ACE - Professor

I was thinking she would probably thank me?

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

I was thinking she would probably thank me?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 21, 2014 10:20:13 AM
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ACE - Master

You funny guy Dr. Jones Smiley Very Happy

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

You funny guy Dr. Jones Smiley Very Happy

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 21, 2014 10:25:58 AM
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ACE - Professor

OK Short Round........

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

OK Short Round........

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 21, 2014 12:51:38 PM
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Mentor

Yes, switched from AT&T service to Verizon and now back to AT&T. I used the Samsung network extender Verizon provided and on their DSL line. The problem I had then was complete drop in internet service in which I had to reboot completely. But no one ever complained about my voice being garbled on any calls. 

 

AT&T service from 2009-2011 using MCell using iPhone 3GS - line drops, garbled audio on both ends

Verizon serice from 2011-2014 using Network Extender using iPhone 4 - internet service drops, no audio distortion

AT&T service resumed using MCell using iPhone 5S - garbled audio only on other end

Yes, switched from AT&T service to Verizon and now back to AT&T. I used the Samsung network extender Verizon provided and on their DSL line. The problem I had then was complete drop in internet service in which I had to reboot completely. But no one ever complained about my voice being garbled on any calls. 

 

AT&T service from 2009-2011 using MCell using iPhone 3GS - line drops, garbled audio on both ends

Verizon serice from 2011-2014 using Network Extender using iPhone 4 - internet service drops, no audio distortion

AT&T service resumed using MCell using iPhone 5S - garbled audio only on other end

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 21, 2014 1:26:56 PM
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ACE - Master
Edited by OttoPylot on Jan 21, 2014 at 1:28:37 PM

This definitely sounds like an ISP issue, especially if you had issues with the VZ Extender. Who's your ISP?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

This definitely sounds like an ISP issue, especially if you had issues with the VZ Extender. Who's your ISP?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 21, 2014 2:31:06 PM
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Mentor

ISP is Cox.

 

One other thing I forgot to add: I do not have this problem when on calls when off my MCell and away from my location. Wouldn't that indicate it's NOT a problem with the ISP?

 

Could it be a problem with the iPhone 5s being incompatable with the MCell since the iPhone is LTE? Or could it be something as yet inknown with the iPhone itself?

 

That's why testing with a non-iPhone AT&T phone would reveal this.

ISP is Cox.

 

One other thing I forgot to add: I do not have this problem when on calls when off my MCell and away from my location. Wouldn't that indicate it's NOT a problem with the ISP?

 

Could it be a problem with the iPhone 5s being incompatable with the MCell since the iPhone is LTE? Or could it be something as yet inknown with the iPhone itself?

 

That's why testing with a non-iPhone AT&T phone would reveal this.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 21, 2014 2:31:51 PM
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ACE - Professor
Edited by Avedis53 on Jan 21, 2014 at 2:35:15 PM

The iPhone 5 I have has LTE also and I have no issues.

 

The fact that you had problems both times with Cox and I assume the first time you did not have an iPhone 5s tells me that Cox is the problem.

 

I'll bet Otto's life on it for sure now.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

The iPhone 5 I have has LTE also and I have no issues.

 

The fact that you had problems both times with Cox and I assume the first time you did not have an iPhone 5s tells me that Cox is the problem.

 

I'll bet Otto's life on it for sure now.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 21, 2014 2:41:09 PM
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ACE - Professor

Just for fun, have you tried turning off LTE on the iPhone 5s?  That has helped some with connection problems to the Mcell but not voice quality issues.  Doesn't cost anything to try.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Just for fun, have you tried turning off LTE on the iPhone 5s?  That has helped some with connection problems to the Mcell but not voice quality issues.  Doesn't cost anything to try.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 21, 2014 2:44:08 PM
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ACE - Master
Edited by OttoPylot on Jan 21, 2014 at 2:45:55 PM

My life is now in the hands of Avedis53 Smiley Sad

 

Even tho LTE is rolled out almost completely in my area (and it has been for a very long time), there are still pockets where it isn't so I just leave it off. Either way, my iPhone 5 hands off easily from 4G/LTE to the MicroCell which is 3G only, and vice versa. The iPhone will negotiate to what ever protocol it can connect to just like when you're on the road and you go from 3G to 4G/LTE.

 

There is a very remote possibility that the 5s may have some issues with the MicroCell because it's new but I doubt it and my money is on Cox.

 

Your phone apparently works just fine when you are out of the MicroCell range, it only develops issues when you try to use your internet connection for VoIP, which again points to Cox.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

My life is now in the hands of Avedis53 Smiley Sad

 

Even tho LTE is rolled out almost completely in my area (and it has been for a very long time), there are still pockets where it isn't so I just leave it off. Either way, my iPhone 5 hands off easily from 4G/LTE to the MicroCell which is 3G only, and vice versa. The iPhone will negotiate to what ever protocol it can connect to just like when you're on the road and you go from 3G to 4G/LTE.

 

There is a very remote possibility that the 5s may have some issues with the MicroCell because it's new but I doubt it and my money is on Cox.

 

Your phone apparently works just fine when you are out of the MicroCell range, it only develops issues when you try to use your internet connection for VoIP, which again points to Cox.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 21, 2014 3:03:04 PM
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Mentor

I did not have Cox at first. I had Embarq (now CenturyLink) from late 2009-early 2014 for my AT&T iPhone 3GS and for my Verizon iPhone 4. 

I did not have Cox at first. I had Embarq (now CenturyLink) from late 2009-early 2014 for my AT&T iPhone 3GS and for my Verizon iPhone 4. 

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 21, 2014 3:14:50 PM
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ACE - Master

I still say it's your ISP, or at the very least the wiring/cabling that connects your residence to Cox. Did you reset your 5s (I forget if you mentioned that)? Call support and see if they can "reset"  your 5s (which usually means they tweak your account settings). That has helped some in the past even tho what AT&T actually does at their end is questionable. If not, send a PM to Customer Care (link is in my sig) and state your problem as clearly as possible, what you have done,  your account info, and location.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

I still say it's your ISP, or at the very least the wiring/cabling that connects your residence to Cox. Did you reset your 5s (I forget if you mentioned that)? Call support and see if they can "reset"  your 5s (which usually means they tweak your account settings). That has helped some in the past even tho what AT&T actually does at their end is questionable. If not, send a PM to Customer Care (link is in my sig) and state your problem as clearly as possible, what you have done,  your account info, and location.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 21, 2014 4:30:30 PM
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ACE - Professor

So to recap, two Mcells, two different ISPs, 3 different iPhones and call quality has been bad throughout.  I still think it's your ISP and you should have them send out a tech to check your line out.  He should check your home's cabling and especially any connectors or splitters all the way to the pole.  He should also ring your line out and monitor it for decent amount of time to see if he can catch anything strange going on.

 

 

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

So to recap, two Mcells, two different ISPs, 3 different iPhones and call quality has been bad throughout.  I still think it's your ISP and you should have them send out a tech to check your line out.  He should check your home's cabling and especially any connectors or splitters all the way to the pole.  He should also ring your line out and monitor it for decent amount of time to see if he can catch anything strange going on.

 

 

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 25, 2014 12:25:52 PM
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Mentor
Edited by mcs2014 on Jan 25, 2014 at 12:36:42 PM

How about this workaround if all else fails: For when I'm at the location, I forward my AT&T cell service to my ISP provider's digital phone service, AT&T U-Verse VoIP, or better yet, a free internet-based phone system like Ooma. When I travel from the location, I disable call forwarding.

I have a feeling these systems would avoid the call quality situation and MCell entirely.

Thoughts?

How about this workaround if all else fails: For when I'm at the location, I forward my AT&T cell service to my ISP provider's digital phone service, AT&T U-Verse VoIP, or better yet, a free internet-based phone system like Ooma. When I travel from the location, I disable call forwarding.

I have a feeling these systems would avoid the call quality situation and MCell entirely.

Thoughts?

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 25, 2014 12:41:02 PM
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ACE - Master

By location I assume you mean at home with the MicroCell? Your cell phone is always going to try and connect to the MicroCell and vice versa when in range. It's automatic unless the MicroCell is powered off. Remember, the idea of a femtocell is like a mini-cellular tower in your home. Once in range, your phone is going to connect to it. If your current ISP is having line quality issues, or there is a problem with a cable/phone line somewhere, that is what is more than likely causing your call quality issues.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

By location I assume you mean at home with the MicroCell? Your cell phone is always going to try and connect to the MicroCell and vice versa when in range. It's automatic unless the MicroCell is powered off. Remember, the idea of a femtocell is like a mini-cellular tower in your home. Once in range, your phone is going to connect to it. If your current ISP is having line quality issues, or there is a problem with a cable/phone line somewhere, that is what is more than likely causing your call quality issues.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 25, 2014 2:07:29 PM
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Mentor

That is correct - it is the MCell location I refer to. By routing incoming cell calls (with or without the MCell powered on) directly to the ISP using a VoIP service like Ooma or one that my ISP provides, I'm thinking I can better determine if it is, in fact, the ISP, the iPhone 5S, or a combination of both. I can also request the line quality testing, etc. from, my current ISP, however, in my past and very frustrating experiences troubleshooting issues with the former ISP, it didn't matter how many times they came out, or monitored the line; the call or line issues eventually returned. 

That is correct - it is the MCell location I refer to. By routing incoming cell calls (with or without the MCell powered on) directly to the ISP using a VoIP service like Ooma or one that my ISP provides, I'm thinking I can better determine if it is, in fact, the ISP, the iPhone 5S, or a combination of both. I can also request the line quality testing, etc. from, my current ISP, however, in my past and very frustrating experiences troubleshooting issues with the former ISP, it didn't matter how many times they came out, or monitored the line; the call or line issues eventually returned. 

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 25, 2014 3:10:18 PM
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ACE - Master

Keep in mind that if you turn the MicroCell off, and route (forward) all calls thru another service, that may not prove that it is the MicroCell itself that is causing the problems because the connection pathway is entirely different and will have nothing to do with specifc ports being open, the pathway to those ports, or even the physical connection (wiring) from your home to your ISP.

 

We still have our old AT&T landline which has been "taken over" by our ISP. If I call forward calls to the landline to my iPhone, they are as crystal clear on both ends as they are if my iPhone calls are originating thru the MicroCell.

 

Yes, it is frustrating to have your ISP thogoughly check your lines and connections when they don't consider it their problem when you are having issues with another service.

 

Did you ever do a factory reset of your iPhone 5S? That sometimes clears up any "new phone" issues that may be present.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Keep in mind that if you turn the MicroCell off, and route (forward) all calls thru another service, that may not prove that it is the MicroCell itself that is causing the problems because the connection pathway is entirely different and will have nothing to do with specifc ports being open, the pathway to those ports, or even the physical connection (wiring) from your home to your ISP.

 

We still have our old AT&T landline which has been "taken over" by our ISP. If I call forward calls to the landline to my iPhone, they are as crystal clear on both ends as they are if my iPhone calls are originating thru the MicroCell.

 

Yes, it is frustrating to have your ISP thogoughly check your lines and connections when they don't consider it their problem when you are having issues with another service.

 

Did you ever do a factory reset of your iPhone 5S? That sometimes clears up any "new phone" issues that may be present.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 25, 2014 4:36:37 PM
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Mentor
Have not done a factory reset as of yet.
Have not done a factory reset as of yet.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 25, 2014 5:47:37 PM
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ACE - Master

Can't hurt. Just sync your phone first so you don't lose anything.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Can't hurt. Just sync your phone first so you don't lose anything.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 30, 2014 4:57:01 PM
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Mentor

Just noticed now - my phone went completely off MCell service for no apparent reason. All lights solid green on MCell. Powered off/poweedr on phone  - still not connecting. This is unacceptable. Please advise!

 

 

Just noticed now - my phone went completely off MCell service for no apparent reason. All lights solid green on MCell. Powered off/poweedr on phone  - still not connecting. This is unacceptable. Please advise!

 

 

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 30, 2014 5:14:51 PM
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ACE - Professor

Did you power cycle your Mcell? 

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Did you power cycle your Mcell? 

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 30, 2014 5:24:19 PM
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Mentor

Just powder cicled the unit and it connected. The question is - why it's disconnecting in the first place. Is this normal to happen from time to time?

Just powder cicled the unit and it connected. The question is - why it's disconnecting in the first place. Is this normal to happen from time to time?

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Jan 30, 2014 5:38:18 PM
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ACE - Professor

That's a good question, unfortunately there are many answers and it's hard to pinpoint why there is a disconnect from time to time.

 

I would just say that any internet connection can drop for a number of reasons.  Modems, routers, cellphones and computers sometimes need to be rebooted to straighten their brains out after something happens.  Nothing having to do with the internet is 100% rock solid.  I have to restart my computer from time to time when it locks up.  I've had to power cycle my iPhone occasionally when it starts acting weird and I've had to power cycle the Mcell when it has lost connection with the internet.

 

I think people need to accept this as inevitable as these are complex electronic products that are not infallible.

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

That's a good question, unfortunately there are many answers and it's hard to pinpoint why there is a disconnect from time to time.

 

I would just say that any internet connection can drop for a number of reasons.  Modems, routers, cellphones and computers sometimes need to be rebooted to straighten their brains out after something happens.  Nothing having to do with the internet is 100% rock solid.  I have to restart my computer from time to time when it locks up.  I've had to power cycle my iPhone occasionally when it starts acting weird and I've had to power cycle the Mcell when it has lost connection with the internet.

 

I think people need to accept this as inevitable as these are complex electronic products that are not infallible.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 30, 2014 5:39:17 PM
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ACE - Professor

You haven't posted anything recently about your call quality.  Are you still having a problem with call distortion and dropouts?

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

You haven't posted anything recently about your call quality.  Are you still having a problem with call distortion and dropouts?

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 30, 2014 8:30:32 PM
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Mentor
So far, I have not had a defined event. These events can take weeks before they re-surface sometimes. It is not a constant or even daily event.
So far, I have not had a defined event. These events can take weeks before they re-surface sometimes. It is not a constant or even daily event.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 30, 2014 8:33:55 PM
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ACE - Master

Intermittent problems are the hardest to diagnose Smiley Sad

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

Intermittent problems are the hardest to diagnose Smiley Sad

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Jan 31, 2014 10:03:01 AM
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ACE - Professor

I still believe that your original posted problem is due to intermittent line quality issues with your ISP.  It's been recommended several times in this thread that you have your ISP send a service tech out to your house and test your line.  I still think this is your next step but since your problem with call distortion comes and goes, the service tech may not see anything during the time they are doing the testing.

 

  

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

I still believe that your original posted problem is due to intermittent line quality issues with your ISP.  It's been recommended several times in this thread that you have your ISP send a service tech out to your house and test your line.  I still think this is your next step but since your problem with call distortion comes and goes, the service tech may not see anything during the time they are doing the testing.

 

  

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Feb 12, 2014 12:14:03 PM
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Mentor
The intermittent line quality issues continue; Cox said will set line monitoring for 14 days. If they find something, they will dispatch a field tech to ck modem, etc. If they don't find anything, I won't hear anything back.
The intermittent line quality issues continue; Cox said will set line monitoring for 14 days. If they find something, they will dispatch a field tech to ck modem, etc. If they don't find anything, I won't hear anything back.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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Feb 12, 2014 12:31:41 PM
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ACE - Professor

That's pretty bad customer service IMHO.  They should call you back regardless to let you know what they did or didn't find.  Hopefully they will see something correctable if they are monitoring for 2 weeks.  I'm assuming you are seeing issues within a two week window.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

That's pretty bad customer service IMHO.  They should call you back regardless to let you know what they did or didn't find.  Hopefully they will see something correctable if they are monitoring for 2 weeks.  I'm assuming you are seeing issues within a two week window.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: INTERMITTENT CALL DISTORTION ON RECEIVING END OF MICROCELL CALL

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