I need my puk

Highlighted
Contributor

I need my puk

 
223 Views
Message 1 of 2
Community Manager

Re: I need my puk

Hi Boogieman35,

 

Obtain a PUK Code

 

Instructions:

 

When the error message "ENTER PUK CODE" is shown on the screen of the device:

 

  1. Log into myAT&T
  2. Select Wireless from the myAT&T tab at the top of the page.
  3. Select Phone/Device.   
  4. Click Unblock SIM Card.
  5. A new page will open, containing the PUK code for your phone. Enter the code on your phone's screen to unblock the SIM and create a new PIN.

Unblock SIM Card

  1. Enter the eight-digit PUK code on the phone, then press OK/Yes.
    Note: Some Motorola phone users need to enter **05* if "enter PUK" is not already displayed. After entering **05*, enter the eight-digit PUK code and press OK.
  2. Select a new PIN code, then press OK/Yes.
  3. Re-enter the PIN code, then press OK/Yes.
  4. If the codes were entered successfully, the phone is ready for use.

If the incorrect PUK code is entered 10 times in a row, the SIM card becomes permanently locked and a new SIM card must be purchased. If the device is requesting PUK2, call Customer Care at 800-331-0500.

 

Thanks for your post,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2
You must type a description before you click preview or reply.
Share this topic
Announcements

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support