I don't live in USA and I don't know my PIN. Can AT&T send for me by e-mail?

Tutor

I don't live in USA and I don't know my PIN. Can AT&T send for me by e-mail?

Hi, I'v bought my prepaid phone in Orlando last year and still have one 15 $ Refill for credit, but I will come back soon at USA and I don't know my PIN, please someone help me!!!!

 

P.S.: I live in Brazil. 

Message 1 of 5 (905 Views)
Community Manager

Re: I don't live in USA and I don't know my PIN. Can AT&T send for me by e-mail?

You default PIN should be the last 4 digits of your phone number, try registering here: www.myprepaidrefill.com

 

Please let me know if you have any questions.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5 (857 Views)
Tutor

Re: I don't live in USA and I don't know my PIN. Can AT&T send for me by e-mail?

I have tried, but doesn't works.... 

 

At the other site says "The account has been disconnected. Please contact Customer Service" ... 

 

But i don't have how to call them, they have a Live Chat to help me with my Go Phone? 

 

Thanks for try to help me!

Message 3 of 5 (838 Views)
Community Manager

Re: I don't live in USA and I don't know my PIN. Can AT&T send for me by e-mail?

[ Edited ]

How long has it been since you used it? If not used for 60 days after plan expiration, a gophone line gets canceled, that's what it sounds like.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5 (826 Views)
Highlighted
Contributor

Re: I don't live in USA and I don't know my PIN. Can AT&T send for me by e-mail?

[ Edited ]

I am having the same problem.  Going to the Password Reset page just returns me to the log-on page... none of the usual messages on password reset pages (e.g., password reset... email sent with temporary password... etc.  none of that).  Trying the help chat now, but really the Password Reset page is clearly broken.

 

BTW, I put $25 on my GoPhone in mid-Feb, so it should be still valid.  I also do not live in the US.

Message 5 of 5 (747 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.