I added 1gig of data to my plan, but it doesn't work

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I added 1gig of data to my plan, but it doesn't work

I have the go phone 40$ plan with 200mb included. I knew that I was going to go over those 200mb so I went to an At&t store in Hawaii, and The Seller told me I could add 1gig of data for 10$. It sounded good to me, so I decided to pay for it, and the seller told me I was all set. A few days later, I go over my 200mb, and At&t charged me 5$. Now my data is blocked. Something went wrong and At&t doesn't recognize that I added 1gig to my plan. What can I do, Who Can I contact ? Thank you

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Community Manager

Re: I added 1gig of data to my plan, but it doesn't work

Hello Thibaut Ranger,

 

I apologize for any misunderstanding. A 1 GB for $10 option is only available with a $60 Unlimited Calling and Texting plan. With your $40 plan, additional data option is 100 MB for $5. You can learn more about it here: Using Data Service On Your GoPhone.

 

Thank you,

Dmitriy


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