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I Keep Getting Charged For 911 Calls I don't make.

Mentor

I Keep Getting Charged For 911 Calls I don't make.

I have 2 gophones and have now been charged for two 911 calls we didn't make.  I have 2 Nokia 520 phones and their is no way to accidentally "butt" dial a 911 call.  Not a big deal at $.70 per call but it really screws up the accounts since you have to add at least $10 to each account.  And not being able to communicate with customer service by email or online chat getting this charged removed is a major pain since I have trouble hearing the live CS reps on the phone.  I emailed ATT Customer Care 5 days ago and have never gotten a reply.

 

Is anyone else getting these 911 charges?

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Mentor

Re: I Keep Getting Charged For 911 Calls I don't make.

I had another account issue so I called ATT CS.  After minutes of trying to understand the CS rep I finally understood that the charge on my account was not and actual 911 call as it shows on my online history, it is a 911 monthly service fee.  Why in the winkie don't they show it as a 911 service fee and not a 911 call, duh?

 

ATT PLEASE GET US PREPAID PEONS AN ONLINE CHAT OR DEDICATED EMAIL CAPABILITY.

Message 2 of 7
Master

Re: I Keep Getting Charged For 911 Calls I don't make.

Yes, that is correct. The charge for the 911 "call" was not actually for a call itself, but a nationwide issued monthly charge. It's kind of like a tax and/or surcharge that you might see on a postpaid billing statement every month. Fortunately, it's the only one and it's pretty reasonable.

I can definitely see how you would be surprised. However, don't be surprised if they show up again next month. Smiley Tongue

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 3 of 7
Mentor

Re: I Keep Getting Charged For 911 Calls I don't make.

If you use CallingMart or Secrest Wireless to refill the account you don't get hit with these fees. It makes refilling much simpler IMO. 

Message 4 of 7
Mentor

Re: I Keep Getting Charged For 911 Calls I don't make.

I thought that the 911 fee was dictated by state laws based on the number and area code?  

 

As far as simplicity I have both numbers set for autopay to a credit card.  I don't have to do anything.  How much simpler can that be?

Message 5 of 7
Mentor

Re: I Keep Getting Charged For 911 Calls I don't make.

Good point, I used the wrong term. It's less expensive is what I meant, there is no tax or E911 fees. On top of that the refills are discounted, in general they run $54/mo (total) if you pull their discount codes off twitter. $57 is the regular price. 

 

A minute on the web saves you about $6.70 + the tax you aren't paying, every month. Not bad IMO when the only reason people use GoPhone is to save money in the first place. 

Message 6 of 7
Contributor

Re: I Keep Getting Charged For 911 Calls I don't make.

My automatic renewal which I paid for, including taxes ( they tell you how much to pay for that) did not get through. When I called ATT they said that I had made a 911 call - which I did not make- and I was short. I payed the taxes, and I have been doing this for years. This is the first time it happens, and when I call ATT, not only they respond with different answers, they tell me that charge was one dollar, the other said it was 1.50. They can't even keep their lies straight. It sounds a little fishy to me, and it appears as if they are trying to get more money from you for no reason. I really don't understand how they can't even agree with each other how much it costs, and on top of that not renew your automatic renewal with the not true call I did not make. And I made the payment for the taxes required to cover for that when I payed for the automatic renewal. Weird.
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