02-11-2014 6:51 AM
I have 2 gophones and have now been charged for two 911 calls we didn't make. I have 2 Nokia 520 phones and their is no way to accidentally "butt" dial a 911 call. Not a big deal at $.70 per call but it really screws up the accounts since you have to add at least $10 to each account. And not being able to communicate with customer service by email or online chat getting this charged removed is a major pain since I have trouble hearing the live CS reps on the phone. I emailed ATT Customer Care 5 days ago and have never gotten a reply.
Is anyone else getting these 911 charges?
02-11-2014 7:21 AM
I had another account issue so I called ATT CS. After minutes of trying to understand the CS rep I finally understood that the charge on my account was not and actual 911 call as it shows on my online history, it is a 911 monthly service fee. Why in the winkie don't they show it as a 911 service fee and not a 911 call, duh?
ATT PLEASE GET US PREPAID PEONS AN ONLINE CHAT OR DEDICATED EMAIL CAPABILITY.
02-12-2014 2:47 PM
Remember that Wild Banchi... 1993-2010
02-16-2014 8:02 AM
If you use CallingMart or Secrest Wireless to refill the account you don't get hit with these fees. It makes refilling much simpler IMO.
02-16-2014 9:45 AM
I thought that the 911 fee was dictated by state laws based on the number and area code?
As far as simplicity I have both numbers set for autopay to a credit card. I don't have to do anything. How much simpler can that be?
02-16-2014 10:33 AM
Good point, I used the wrong term. It's less expensive is what I meant, there is no tax or E911 fees. On top of that the refills are discounted, in general they run $54/mo (total) if you pull their discount codes off twitter. $57 is the regular price.
A minute on the web saves you about $6.70 + the tax you aren't paying, every month. Not bad IMO when the only reason people use GoPhone is to save money in the first place.
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