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Huge mess with my billing

Huge mess with my billing



I'm at my wits end here with AT&T and all this billing mess. 


Here is my senario ..... I had a Combined Billing set up because I had DSL, Landline and Wireless all in one.  Then my DSL got worse and worse so I switched to U-Verse Internet for that and since that was the ONLY U-Verse service offered in my area at the time there was no switching anything else but the Internet over to it. 


Then one day I'm going over my bills and realized I seemed way over charged so I get on the phone and this really nice guy helps to get my bill, supposedly, reduced.  He also killed my landline since with U-Verse you don't need one and I NEVER call out on it, I just use my cell phone.  So now I'm supposedly down to just 2 bills from AT&T.  One for U-Verse - $37.00 a month and one for the cell phone, which comes to about $67.00 a month, so that's under a $100.00 I'm throwing at AT&T a month. 


Well I get a bill for $131.00 from AT&T and thought "that's not right" but I pay it any way thinking it was some past stuff I had to pay up on and then NEXT month will be on the right track. 

Well I go out and log on to to my Wireless account since the Combined billing thing is no longer valid.  It's telling me I owe and is PAST DUE this $67.00 .... that's totally wrong.


Got on the phone with a rep who I guess is in the Wireless dept and he's telling me YES you owe this amount.  I tried to tell him that it's a mistake, I just paid a bill for $131.00 just a couple of days ago.  He couldn't see it since it's not "his department" so gives me a number to call up "U-Verse" but that's for my Internet. 


See how confusing this all is??


I really need some numbers to call to get this straightened out.  The U-Verse number tells me to call tomorrow when the offices are open but the Wireless dept is full functional today.  Why is the U-Verse no working today as well?  What ever.  I just need help with this. 


In summary.... the combined account got split I guess back to Wireless (which is telling me I owe money) and U-Verse.  BUT I paid AT&T $131.00 2 days ago for SOMETHING.. I have no idea what. 





Message 1 of 3
Former Employee

Re: Huge mess with my billing

Hello, RAMWolff53!

Thanks for posting. I'm sorry to hear about your recent experiences with combined billing. We would definitely like to look into this for you so please click here to send us a private message. 


In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.


In the meantime, please feel free to message me with any other questions or concerns. 



Message 2 of 3

Re: Huge mess with my billing

Hi Mariana,


After jumping through hoops I was finally put in touch with "billing" and the guy I spoke with told me to expect a full refund of the money I paid to an account that's no longer in existance.  This should happen within 15 days.  I kept asking him "are you sure" and he kept saying "don't worry Richard, your getting your refund" so I hope that's that.  If not I'll keep your email notification and touch base with you then.  OK?



Message 3 of 3
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