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How do they refund the deposit?


How do they refund the deposit?

When I joined my plan a year ago, they asked me to put $300 deposit, and claimed that they would return it to me by VISA card. Now they did refund me, but only in my account, which means that I can only use the deposit to pay my AT&T. My friend has the same story. We're both really disappointed that the sales people lied. 

Anyone else has encountered this as well?

Message 1 of 3

Re: How do they refund the deposit?

I would recommend that you send a Private Message to Community Support is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST within 2 to 3 business days.


Message 2 of 3

Re: How do they refund the deposit?

Sales people have been told that a customer will be contacted by AT&T and will ask how they would like deposit refunded, check, in your account, or visa card.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 3
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