How do I transfer my account to my mom's Friends & Family plan?

Contributor

How do I transfer my account to my mom's Friends & Family plan?

Here's the situation:

 

I have an iPhone 3Gs. I had a 2 year contract, which I fulfilled. I'm now paying month by month. I'm in California.

 

My mother has a cell phone and her provider is also ATT. She's located in Florida.

 

I'm unemployed and having trouble keeping up with my bills. Currently I owe one month for my cell service, and I'm about to owe another in a couple of days. I haven't been able to pay so my service is going to be suspended. (Since my service is being cut, I don't know if I'll end up actually owing for the next month - ATT does bill a month in advance, correct?)

 

How do I transfer to my mom's Friends & Family plan?

 

If I do this, can I still use my current phone?

 

Can I keep my current phone number?

 

Since my service is about to be suspended, do I have to pay before we can switch over? Or can what I owe be transferred to her in the process of switching to her plan?

 

My mom and I are trying to figure out how to get me, with my current phone, onto her plan but don't know how to go about it.

 

Thanks.

Message 1 of 3 (357 Views)
Expert

Re: How do I transfer my account to my mom's Friends & Family plan?

you can't put a california number and a florida number on the same family plan. Not even sure they will allow a tobr on a account that is in arrears.

 

I would recommend that you send a Private Message to Community Support is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST.

 

Message 2 of 3 (352 Views)
Contributor

Re: How do I transfer my account to my mom's Friends & Family plan?

Thanks. I've PM'ed Customer Care and I'm awaiting a response.

 

I'm fine with having to use a Florida number, if that's the way it works.

 

 

 

 

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